Ticketing Customer Support Specialist

A leading nonprofit organization in Chicago is hiring a Temporary Ticketing/Customer Support Specialist. Our client is preparing for the highly anticipated opening of a new presidential center and is looking for a customer-focused professional to support an increase in visitor inquiries and ticketing requests. This Ticketing/Customer Support Specialist will handle high-volume email and phone inquiries, assisting visitors, donors, and the public with questions related to reservations, ticketing, accessibility, group visits, and logistics. This is a great opportunity for someone with strong customer service and communication skills who enjoys helping people and can stay organized in a fast-paced environment. What’s the job? - Monitor and manage high-volume email inboxes, responding to visitor, donor, and public inquiries in a timely and professional manner

• Assist with questions related to ticketing, reservations, accessibility, group visits, donor benefits, and visitor logistics
• Use established email templates, FAQs, and resources to provide accurate and consistent responses
• Provide phone support, including callback and voicemail follow-up using standardized scripts
• Identify and escalate complex inquiries or system-related issues to the appropriate team members
• Track recurring visitor questions and issues, flagging trends and areas of concern for the operations team What’s needed? - Previous experience in customer service, email support, call center operations, or a related role
• Strong written and verbal communication skills with a professional and friendly approach
• Comfort managing a high volume of emails and phone inquiries
• Strong attention to detail and the ability to follow established processes, templates, and scripts
• Proficiency with Gmail and general computer applications
• Ability to multitask, prioritize requests, and remain organized in a fast-paced environment
• Experience navigating email-based support systems is a plus Key Details - Compensation: $18/hour
• Location: Chicago, IL (Hyde Park area)
• Work Model: Onsite
• Schedule: Full-time, 8:00 AM–5:00 PM, with potential weekend shifts based on business needs
• Attire: Business professional
• Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
• Employment Type: Contract (open-ended) Interested in supporting an exciting new visitor experience and providing exceptional customer service? Apply today! Phoebe Gilbert

Senior Recruiter LNOSHR