JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Site Experience Coordinator at JLL!
Every day, we set the standard for hospitality service and pride ourselves on delivering excellence in the care and comfort of every guest that we interact with. Our Site Experience Coordinators embody the hospitality standards and set the tone in delivering services graciously and thoughtfully every day.
What this job involves:
- Elevate the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences.
- Greet guests upon arrival with a warm and sincere welcome.
- Consistently offer professional, friendly and engaging service.
- Provide personalized, anticipatory service that focuses on quality of interaction and delivering white glove experience rather than transactional processing.
- Serve as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources, departments, or answers.
- Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.
- Hospitality mindset dedicated to creating frictionless, high quality experiences for clients and guests.
- Act as a liaison between clients, guests, and other onsite partners to ensure seamless customer experience.
- Embody and Master our Reception Service Standards
- A sincere willingness to provide service to clients, guests, vendors, and peers.
- Handle guest concerns in person, over the phone, or via emails/tickets and offer assistance and resolution promptly and graciously.
- Self-accountability on the hospitality and experience standards, and participate in hospitality audits conducted by the management team.
- Data input and management
- Ensure proper registrations and tracking of all visitors, including vendors, visiting employees and guests as outlined by specifications.
- Utilize dashboards and platforms to generate valuable data driven insights regarding guest volume and facility usage.
- Record, manage, and organize various data as needed (ex. parking and vehicle logs, security access cards, vendor sign in, badging access, building management ticketing system, etc.)
- Physical Security & Access Support
- Issue employee badges following the proper security procedures.
- Assist with tracking employee badge on-boarding/off-boarding processes.
- Support badge management regarding inventory and returns.
- Support security and emergency service protocols within the scope of team expectations.
- Event support and arrival experience
- Support onsite events through organized check-ins & badging.
- Provide a hospitality-focused arrival experience for all external and event guests.
- Support the facilitation of office events and pop-ups.
- KPIs & Performance
- Support the annual management plan by accomplishing key performance indicators as identified by management.
- Meet all goals and objectives assigned to you to the best of your ability as identified by management.
- Perform other facility management assignments as described by the management team and/or client.
- Act as triage point for facility management issues
- Manage incoming and outgoing courier and other packages or mail as required.
- Work closely with team members and
... For full info follow application link.JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.