JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Account Lead, Seattle, WA What this job involves. The Account Lead serves as the on-site leader for a major corporate account within JLL Work Dynamics. This is a program-builder role: you will establish the foundational SOPs, governance model, and KPI/performance reporting structure required to meet a large, data-driven client's high-rigor expectations. The current scope is agency-based, so this role does not carry a heavy Strategy & Procurement or internal Finance reporting lift at this time.
What your day-to-day will look like
- Provides a consistent facilities management standard across client sites; building and documenting the account's SOPs, escalation paths, and operating rhythm
- Manages supplier base appropriate to each client site; holds vendors to contract, quality, cost, and safety requirements
- Provides client visibility of cost and service performance from its own system of record; designing the KPI scorecard with the client and reporting performance on a fixed cadence
- Standing up the client governance model, including operating reviews, QBRs, and contract compliance tracking
- Leading client stakeholder relationships as the trusted advisor, translating expectations into delivery commitments
- Implementing JLL and client HSSE standards, with HSSE partners supporting audits, training, and legislation changes
- Identifying process and technology improvements, and flagging growth opportunities to business development
- Owns point of escalation for project management related objectives, execution, and performance
Required qualifications Bachelor's degree or equivalent experience in facilities management or a related field 12+ years of progressive Facilities Management experience, including full-scope account or portfolio leadership Demonstrated experience launching or restructuring an account program, including SOPs, governance, and performance reporting Experience working with a large, data-driven corporate client Working knowledge of health and safety regulations and contract governance Experience leading teams and vendors Strong communication skills at both the client executive and site-team level
Preferred qualifications Experience with technology, hyperscale, or other high-rigor client environments Familiarity with HSE management systems and ISO standards Experience with operations reporting tools and data platforms MBA or post-graduate studies Experience in a matrixed organization
Location. Onsite, Seattle, WA
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
200,000.00 - 250,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site -Seattle, WA
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL ... For full info follow application link.JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.