WPM Divisional Lead (WDL) - Technology Division

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role The WPM Divisional Lead is a strategic lifecycle ownership role designed to eliminate the traditional fragmented handoff model in client account management. Operating as the "continuity thread," the WDL serves as a single trusted advisor who owns the complete account life cycle from initial pursuit through multi-year renewal - ensuring clients never have to "tell their story again." The WDL functions as the "glue" across divisions, engineering, HSSE, sourcing, and platform teams - connecting workstreams with a Team Captain mentality rather than a command-and-control approach. At Tier 1, the WDL carries full lifecycle ownership. At Tier 2 and Tier 3, the WDL provides strategic oversight and mentorship to Workplace Success Leads (WSL).. Core Responsibilities Strategic Account Ownership

• Serve as single point of accountability for the complete Tier 1 client lifecycle - pursuit through renewal
• Build and maintain trusted advisor relationships with client C-suite, understanding long-term business drivers
• Maintain institutional knowledge and relationship context as accounts evolve across phases
• Eliminate "tell your story again" friction through lifecycle continuity
• Independent oversight of account health

P&L & Financial Accountability

• Support account profitability, margin performance, and budget management for Tier 1 portfolio and Tier 2 and 3 if needed.
• Monitor financials via Nexus (Momentum + PeopleSoft) for top 30 accounts
• Drive Revenue/Margin Optimization: support efforts to convert MTS to a standalone P&L; shift to outcome-based and "by-the-drink" pricing models
• Support WSL with transition budget management >$5M with rigorous cost control
• Review share-of-wallet for cross-sell and organic growth opportunities

Operational Excellence

• Coordinate cross-functional workstreams across engineering, HSSE, sourcing, and platform teams
• Implement early warning systems and proactive escalation protocols
• Provide oversight forJCAP compliance; serve as escalation point for JCAP roadblocks
• Address "watermelon effect" - align internal operational reality with external KPI reporting
• Identification of cost-saving and efficiency opportunities
• Process design, standardization, and best-practice rollout
• Risk identification and mitigation strategy design
• Facilitation of cross-functional issue resolution (sales, ops, accounts)

Talent Development & Team Leadership

• Coach and mentor Workplace Success Leads managing Tier 2/3 accounts and supporting Tier 1 accounts
• Support and ensure Account Directors are ready for tactical execution and BAU ownership
• Support WPM Professional Development Program and IFMA certification programs
• Champion skilled trades pipeline development and workforce sustainability

Technology & Data Intelligence

• Partner with BI Lead for predictive account signals, relationship health scores, and cross-sell intelligence
• Leverage Monday.com, Nexus, Corrigo, Property Hub, Workplace OS, Marketplace, and P2P
• Navigate data quality challenges across JLL systems with an innovation mindset
• Embrace emerging technologies including AI tools to drive efficiency

Thought Leadership & Brand

• Represent JLL at

... For full info follow application link.JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.