Required Skills & Experience
3–5 years of hands-on Salesforce Administration experience Salesforce Certified Administrator Strong hands-on experience with Salesforce Flow Experience with Salesforce configuration, automation, reporting, dashboards, data management, and user administration Experience troubleshooting Salesforce issues and supporting end users Ability to communicate effectively with both technical and nontechnical stakeholders Self-motivated learner who can operate independently while collaborating with a larger team Bachelor's degree or equivalent combination of education and relevant experience
Nice to Have Skills & Experience
Experience with one or more of the following is highly preferred:
Service Cloud Sales Cloud Field Service Experience Cloud Salesforce CPQ Marketing Cloud Account Engagement Advanced Administrator, Service Cloud, Field Service, or Platform App Builder certifications
Job Description
We are seeking a hands-on Salesforce Administrator to support and continuously improve our Salesforce environment. This person will split their time between user support/troubleshooting and hands-on Salesforce configuration and enhancements.
The ideal candidate has 3–5 years of Salesforce administration experience, is comfortable working directly with business users, and enjoys solving problems within the platform. We are looking for someone who can handle day-to-day support while also building Flows, improving processes, maintaining data quality, and helping the organization get more value from Salesforce.
Provide day-to-day Salesforce user support, including troubleshooting and ticket triage Configure and maintain fields, page layouts, record types, permission sets, validation rules, approval processes, assignment rules, and other declarative functionality Build, update, and troubleshoot Salesforce Flows, including record-triggered, screen, and scheduled flows Create and maintain reports, dashboards, and list views Manage Salesforce users, permissions, profiles, roles, queues, sharing settings, and record access Support data loads, data cleanup, duplicate management, and overall data quality Partner directly with internal users to understand business needs and translate them into Salesforce solutions Support testing, releases, documentation, integrations, and platform enhancements Identify opportunities to improve business processes and Salesforce adoption Work with Salesforce architects, developers, and external partners when issues require escalation Stay current on new Salesforce capabilities, including emerging Salesforce AI functionality