ServiceNow Product Manager

Job Description

Insight Global is sourcing for a ServiceNow Product Manager to join a global consulting firm within the Knowledge and Research Systems portfolio. This role is critical in supporting user adoption and ongoing enhancements/modifications of the ServiceNow CSM platform. The ideal candidate will have experience bridging the gap between business and technical stakeholders, strong communication and executive presence is required. A technical understanding of ServiceNow CRM is required for: technical fluency to discussions of architecture, integrations, and data flow, and favor out-of-the-box capabilities and platform standards. Plan and track projects and enhancements from intake through go-live, including scope, timeline, dependencies, and resourcing. This is a 6-month contract to hire position, hybrid out of the Boston or Chicago markets.

Compensation: $_70 /hr. to $80/hr. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on day one of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Skills and Requirements

-7–10 years of hands-on experience with ServiceNow, including recent experience on the current version of the platform. -Deep ServiceNow understanding, including core platform capabilities, the service catalog, workflows, and integrations. -Proven experience as a product owner, project manager, or both, in a technical setting. -Strong knowledge of Agile practices, including backlog management, sprint planning, and iterative delivery. -Excellent communication, facilitation, and stakeholder management skills, with the confidence to work with strong, senior stakeholders. -A track record of working collaboratively in a matrix organization and driving results in a clear and transparent way. -A bachelor's degree in a technical or business discipline, or equivalent experience -ServiceNow Certified System Administrator (CSA) or a ServiceNow product owner credential. -A Certified Scrum Product Owner or Certified ScrumMaster credential, or a similar Agile or project management certification. -Experience working alongside a central ServiceNow CoE or platform team. -Experience with ServiceNow AI capabilities such as Now Assist.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.