Required Skills & Experience
- 8+ years of IT experience, including 3+ years at L3 level
- Recent MSP experience
- Strong SaaS and cloud migration experience
- Advanced Microsoft Azure knowledge
- Strong firewall/networking skills
- Experience handling L1/L2 escalations Able to work 8 AM-5 PM Pacific Time
Nice to Have Skills & Experience
Hands-on experience with Ubiquiti firewalls. Experience supporting a diverse MSP client base. VoIP platforms or business phone systems. Wildix is helpful but not required. Leading large data migrations involving terabytes of data. Documenting technical work and following established standard operating procedures. Communicating directly with external MSP customers. Relevant technical certifications are welcome but are not required. The client places greater importance on practical technical ability and hands-on experience.
Job Description
Insight Global’s client is seeking an experienced Level 3 Systems Engineer to support a diverse managed services environment. This person will work across client environments that include law firms, accounting organizations, retail businesses, manufacturers, nonprofits, real estate companies, and construction companies. The ideal candidate will have recent experience working for a managed service provider and must be comfortable switching between different client environments, technologies, and priorities. This is a hands-on senior technical position that will focus on cloud migrations, SaaS environments, Microsoft Azure, networking, firewall configuration, and escalated technical support. The engineer will join an established technical team that includes another Level 3 engineer and a highly experienced Level 2 technician. The client has documented processes and standard operating procedures in place. The new engineer will receive guidance while learning the environments but must have the technical knowledge to independently troubleshoot problems when a standard process does not resolve the issue.
Day-to-Day Responsibilities Lead a cloud migration involving several terabytes of client data from one hosted environment to another. Review the current cloud environment and help architect, plan, troubleshoot, and execute the migration. Support the rollout, administration, and ongoing management of the client’s SaaS product. Manage and troubleshoot Microsoft Azure environments, including Azure-related security considerations. Configure, install, review, and troubleshoot firewalls, with the client currently using Ubiquiti firewalls. Troubleshoot networking issues involving switches, VPNs, firewalls, and site-to-site connectivity. Take ownership of technical issues that are escalated by Level 1 and Level 2 technicians. Guide lower-level technicians through complex issues and provide technical direction when needed. Review existing client systems, troubleshoot current environments, and help build or configure new environments. Follow established standard operating procedures while using Level 3 expertise to resolve issues that fall outside the documented process. Work primarily with the client’s internal technical team, with occasional direct interaction with MSP customers. Move between multiple client environments and adapt quickly to different industries, configurations, and technical needs.