Job Description
Join a rapidly growing team as a Customer Service / Project Coordinator supporting print and bindery operations. This fully onsite position serves as the primary point of contact for assigned customer accounts, managing projects from order intake through final delivery.
Key Responsibilities:
Manage customer orders from start to finish, including job setup, job tickets, production coordination, and final shipment. Coordinate with production teams to ensure deadlines, drop dates, quality standards, and customer expectations are met. Create labels, track schedules, and monitor project progress throughout the production process. Communicate with customers and internal teams regarding timelines, changes, and project status updates. Work closely with a team of 15-20 project managers and customer service representatives to ensure smooth workflow and on-time delivery.
Position Details:
Full-time, fully onsite role. Flexible schedule driven by production demands and project completion. Combination of computer-based work and production floor interaction. Opportunity to grow within a fast-paced, rapidly expanding organization.
The salary for this position pays between $80,000-$100,000 based off skillset and experience
Skills and Requirements
5+ years of Customer Service, Account Management, Project Coordination, or Project Management experience within commercial printing, packaging, direct mail, fulfillment, or a related manufacturing environment. Experience managing multiple customer projects simultaneously, often balancing 6-7 active jobs with competing deadlines. Strong attention to detail and organizational skills with the ability to prioritize work in a fast-paced environment. Ability to remain calm under pressure while managing deadlines, production schedules, and customer expectations. Basic math skills and the ability to review quantities, specifications, pricing, and production requirements accurately. EFI Pace
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.