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Insight Global

Customer Support Specialist

Salt Lake City, UT, United States

From $22 USD / hour

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Job details

Pay: From $22 USD / hour
Experience: 2–5 years of high-volume customer service and/or sales experience.
Posting language: English
Posted: Oct 21, 2026

Original job description

Required Skills & Experience

2–5 years of high-volume customer service and/or sales experience.
Previous healthcare experience.
Strong communication, customer service, problem-solving, judgment, and attention to detail.
Ability to multitask while maintaining accuracy and quality.
Experience with Microsoft Office, CRM platforms such as Salesforce, and customer service/call management systems. Ability to follow regulated healthcare processes and patient confidentiality requirements.

Nice to Have Skills & Experience

B2B and/or B2C sales experience.

Bilingual Spanish.

Job Description

Job Overview The Customer Support Specialist supports healthcare providers, patients, payers, and internal teams with account setup, onboarding, test ordering, specimen issues, billing, and timely delivery of diagnostic test results.

Key Responsibilities

Set up accounts and train healthcare providers on test ordering, specimen collection, and related processes.
Support providers, patients, payers, and draw sites through phone, email, text, fax, and chat.
Troubleshoot order and specimen issues with laboratory, commercial, and quality teams.
Maintain accurate documentation and ensure orders and test results are processed accurately and on time.
Support insurance, self-pay, study-related billing, and payment inquiries.
Maintain patient confidentiality, data security, and compliance with HIPAA, CLIA, and CAP requirements.
Utilize CRM/Salesforce, laboratory accessioning systems, EMR tools, call management software, document repositories, and Microsoft Office. Meet established customer service, quality, and performance standards.

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More about this job

Skills

Customer service
Sales
Communication skills
Problem solving
Attention to detail
Multitask
Microsoft Office
Salesforce
Confidentiality
Bilingualism
Onboarding
Troubleshoot
Documentation
Apply information security policies
Regulatory compliance
EMR

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