IT Help Desk

Job Description

We are seeking an entry-level IT Help Desk Specialist in the greater Elmira, NY area. The IT Help Desk Specialist will provide technical support to staff and assist with backup and disaster recovery operations. This role serves as the first point of contact for technical issues, helping users troubleshoot problems, documenting support requests, and escalating issues when appropriate. The position also supports server backup validation, disaster recovery testing, and IT administration activities.

Key Responsibilities

Help Desk Support

• Serve as the first point of contact for staff seeking technical assistance.
• Create and maintain help desk ticket records documenting reported issues and resolutions.
• Perform remote troubleshooting using diagnostic techniques and targeted questioning.
• Implement effective technical solutions in a timely manner.
• Escalate unresolved issues to the appropriate level of IT support.
• Close help desk tickets with complete documentation of the solution provided. IT Administration & Operations
• Maintain IT process and procedure documentation.
• Install, configure, modify, and repair computer hardware and software.
• Support day-to-day IT operations as assigned.

Server Backups & Disaster Recovery

• Diagnose and resolve server backup issues.
• Test backup hardware and software regularly to verify successful recovery.
• Perform disaster recovery testing in sandbox environments.

Skills and Requirements

• Associate's degree in Information Technology or 2+ years of experience in a help desk environment.
• Knowledge of automation products, databases, disaster recovery, and backup support.
• Experience working in a Microsoft Windows environment.
• Strong problem-solving and technical troubleshooting skills.
• Excellent organizational skills with the ability to maintain detailed documentation.
• Customer service-focused approach with patience and professionalism.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.