Job Description
Insight Global is looking for a Service Technician for one of our clients. This individual will support commercial customers by troubleshooting, servicing, upgrading, and maintaining access control and security systems. The ideal candidate will bring a strong IT and networking background with experience troubleshooting software, connectivity, and Windows-based environments. While security industry experience is a plus, the client is willing to train candidates on specific security platforms such as Genetec and Software House. This role requires a customer-focused technician who enjoys working in the field, solving technical issues, and supporting large commercial, government, manufacturing, and banking environments.
Daily Responsibilities
- Travel to customer sites to troubleshoot and service security and access control systems
- Perform software upgrades, system updates, and license installations
- Ensure systems are communicating properly across network environments
- Diagnose and resolve network connectivity issues
- Configure and program security system platforms and devices
- Troubleshoot card readers, cameras, access control panels, and related equipment
- Work directly with customers to resolve technical issues and maintain service agreements
- Complete preventative maintenance and service-related activities
- Document service activities and communicate updates to customers and internal teams
- Learn and support security platforms such as Genetec and Software House
Skills and Requirements
- 5+ years of hands-on technical experience in an IT, networking, field service, or systems support environment
- Strong troubleshooting experience within Windows operating systems
- Experience with access control systems
- Understanding of networking fundamentals (IP addressing, connectivity troubleshooting, network communications)
- Experience supporting software applications, upgrades, patches, and licensing
- Ability to diagnose and resolve hardware, software, and network-related issues
- Recent hands-on technical experience in a customer-facing or field service environment
- Strong communication and customer service skills
- Stable work history with demonstrated longevity in previous roles
- Ability to travel throughout the assigned territory Valid driver's license
- Security industry experience
- Experience supporting commercial security environments
- Genetec experience
- Software House experience
- CCTV/video surveillance experience
- Experience working within manufacturing, banking, government, or other large commercial environments
- IT-related degree, certification, or formal training Experience programming/configuring security systems
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.