Required Skills & Experience
- Minimum 5 years of experience specifically in construction collections, accounts receivable, or credit/collections within the commercial construction industry
- Strong understanding of construction billing and collections, including progress billing, retainage, change orders, payment applications, and aging management
- Experience managing collections across general contractors, subcontractors, and commercial construction customers
- Working knowledge of Florida construction lien and Notice to Owner processes, including the importance of statutory deadlines and documentation
- Demonstrated ability to manage large A/R portfolios, prioritize delinquent accounts, resolve payment disputes, and reduce DSO and aged receivables
- Strong Excel skills and experience working with ERP/accounting and construction financial systems
- Ability to partner effectively with project managers, accounting, operations, and senior leadership to resolve billing and collection issues
- Strong communication, negotiation, documentation, and customer relationship management skills
Nice to Have Skills & Experience
- Previous experience leading or managing a construction collections/AR team
- Experience with high-volume commercial subcontractor collections
- Experience supporting multiple branches, markets, or operating companies
- Familiarity with ERP platforms commonly used in construction, such as Viewpoint Vista, Sage 300 CRE, CMiC, or similar systems
- Experience establishing collection KPIs, aging targets, escalation procedures, and standardized AR processes
- Familiarity with bonds, joint checks, lien releases/waivers, and other construction payment documentation
Job Description
Insight Global is currently seeking a Collections Manager to join a client in the commercial construction industry in Orlando, FL. This individual will be responsible for overseeing the collections function and driving timely payment of outstanding commercial construction receivables while maintaining strong relationships with customers, general contractors, project teams, and internal leadership. The Collections Manager will regularly review aging reports, establish collection priorities, investigate billing and payment discrepancies, monitor retainage, and escalate high-risk or significantly past-due accounts when appropriate. This person will partner closely with project management, accounting, and operational teams to resolve issues involving payment applications, change orders, contract documentation, lien-related requirements, and other items delaying payment. The manager will also establish consistent collection procedures, monitor performance metrics such as DSO and aging by bucket, and provide leadership with visibility into collection forecasts, risks, and problem accounts. This position requires someone who understands the nuances of subcontractor collections and can balance persistent collection activity with maintaining the long-term contractor and customer relationships that are critical in commercial construction.