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Added 16 mins ago
Document Controller
Insight Global
Union City, GA
Added 16 mins ago
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Sr. IT Identity & Access Management (IAM) Engineer
Insight Global
Sandy Springs, GA
- $60 to $75 USD / hour
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- From $26 USD / hour
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- From $22 USD / hour
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Application / Production Support Engineer
Insight Global
Remote, United States
- From $54 USD / hour
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Application Support Lead / Application Architect
Insight Global
Remote, United States
- From $76 USD / hour
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Insight Global

Application Support Lead / Application Architect

Remote, United States

From $76 USD / hour

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Job details

Pay: From $76 USD / hour
Experience: 8+ years of application support, application architecture, production operations, or related experience.
Posting language: English
Posted: Nov 12, 2026

Original job description

Required Skills & Experience

8+ years of application support, application architecture, production operations, or related experience.
Experience as a Technical Lead, Application Architect, Application Support Lead, or senior production support SME.
Strong SQL/data troubleshooting skills.
Experience supporting complex enterprise applications, integrations, batch processes, and scheduled jobs.
Strong incident management, RCA, documentation, and problem-solving experience.
Experience mentoring or providing technical direction to other engineers.

Nice to Have Skills & Experience

Jiva/ZeOmega and healthcare payer experience strongly preferred.
Experience with Tidal Experience with Facets, PHI-sensitive environments,

Job Description

A healthcare payor client is seeking an Application Support Lead / Application Architect to provide technical leadership for their mission-critical, highly customized Jiva production environment. This individual will serve as the senior technical escalation point, help mature the production support model, and eventually provide technical oversight to the Application / Production Support Engineers. This is a hands-on leadership role combining application architecture, production support, incident management, operational reporting, and continuous improvement.

Key Responsibilities

Serve as the senior technical owner and escalation point for Jiva production support.
Lead troubleshooting and root cause analysis for complex production incidents.
Understand the end-to-end Jiva ecosystem, including applications, databases, integrations, batch jobs, file loads, and downstream dependencies.
Oversee application health monitoring, incident/service request processes, and batch/job support.
Lead knowledge transfer and develop SOPs, runbooks, escalation procedures, and support documentation.
Analyze incidents, requests, root causes, SLA/KPI performance, and recurring trends.
Lead monthly operational reviews and identify opportunities for automation and proactive issue reduction.
Provide technical guidance and mentorship to support engineers and help prioritize team workload.
Partner with application, database, infrastructure, business, and vendor teams on production issues and platform improvements.
Support Jiva upgrades, stabilization efforts, and other strategic platform initiatives.

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