Returns Specialist

Required Skills & Experience

3+ years of experience with returns, deductions, shipping claims/incidents, accounts receivable, customer service, or similar financial/operational data Expert-level Excel skills, this is a key technical requirement Advanced hands-on experience with VLOOKUPs and PivotTables Strong ability to analyze, manipulate, and reconcile large data sets in Excel Experience resolving returns, overages, shortages, and damages Ability to investigate unauthorized or mismatched returns and identify discrepancies Experience working with internal and external customers to resolve issues Strong attention to detail and ability to verify transaction and data accuracy Strong problem-solving and organizational skills Ability to multitask, prioritize, and meet deadlines Strong written and verbal communication skills

Nice to Have Skills & Experience

SAP experience Finance or Accounting education/background Experience working with warehouses or distribution operations Experience with customer deductions Experience working within SOX-controlled processes Experience with process improvement and return prevention

Job Description

Insight Global is seeking a Returns Specialist for a top manufacturing and packaging client. This individual will be responsible for managing and resolving customer returns, overages, shortages, damages, and related deductions while coordinating closely with customers and warehouse teams. The specialist will investigate unauthorized or mismatched returns, analyze transaction data, resolve shipping incidents, and identify opportunities to prevent recurring issues. This position requires expert-level Excel skills, including VLOOKUPs and PivotTables, along with strong analytical, communication, and problem-solving capabilities. The ideal candidate will have 3+ years of relevant experience and be comfortable managing large volumes of data and customer issues in a fully remote environment

Utilize advanced Excel daily, including VLOOKUPs and PivotTables, to analyze and reconcile returns and deduction data Work with large volumes of customer, returns, and financial data Work with internal and external customers to resolve returns, overages, shortages, and damages Identify unauthorized and mismatched returns and help prevent recurring issues Partner with warehouses to identify customer non-compliance and improve processes Coordinate product returns between customers and warehouses Manage deduction backlogs related to returns and shipping incidents Process deductions accurately and in a timely manner Review customer contracts and identify areas of non-compliance Verify transaction accuracy and ensure appropriate supporting documentation Report exceptions and help drive customer compliance Identify opportunities to increase efficiency and prevent future return issues Assist with process changes and special projects as needed