Location: Nashville, TN or Weehawken, NJ (100% onsite) Schedule: Friday - Tuesday | 11:00 AM - 9:00 PM (following training)
Role Description Our client is seeking customer-focused professionals to join their Client Services team as a Customer Support Associate. This is an excellent opportunity for candidates who thrive in a fast-paced environment, enjoy helping others, and want to build valuable experience within a global financial institution.
Training Period:
Standard business hours and weekdays during onboarding and training. Please only apply only if you are comfortable with the long-term shift and weekend schedule requirements. As a Customer Support Associate, you'll be the first point of contact for branch employees and internal stakeholders, helping resolve inquiries and deliver an exceptional support experience.
Responsibilities
- Managing inbound phone, chat, and support requests in a multi-channel environment
- Assisting users with account services, processes, and system navigation
- Providing Tier 1 technical support and basic troubleshooting
- Logging, documenting, and escalating issues through ticketing systems
- Delivering timely and accurate resolutions while maintaining a high level of customer satisfaction
- Working effectively in a fast-paced environment with changing priorities
- Following through on issues to ensure a positive customer experience
Skills & Requirements
- Strong customer service and communication skills
- Excellent attention to detail and follow-through
- Ability to multitask and remain organized under pressure
- Proficiency with Microsoft Office applications
- Strong typing and written communication skills
- A bachelor's degree or equivalent experience
- Preferred Technical Experience
- Active Directory
- Citrix
- Good for Enterprise
- Outlook and Microsoft Office troubleshooting
- Windows operating systems
- Basic networking concepts
- Remote access support tools
- Hardware troubleshooting (monitors, keyboards, mice, speakers, etc.)
#1185641 - Sneha Kumari6