The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking Changer Manager in for a remote opportunity.
ROLE DESCRIPTION
To ensure standardized methods, controls, and governance requirements are consistently applied throughout the lifecycle of IT changes. Perform quality assurance reviews, compliance monitoring, risk assessments, and process governance activities to verify that production changes are properly documented, authorized, tested, and implemented in accordance with Enterprise Technology standards. Support audit readiness, control execution, regulatory compliance, reporting, and continuous process improvement initiatives while helping to reduce operational and service risk. This role partners closely with engineering, operations, security, risk, and governance teams to promote change quality and improve adherence to Enterprise Change Management requirements. This aligns closely with documented Change Manager responsibilities that include assessing changes for risk, readiness, completeness, documentation quality, scheduling appropriateness, and conformity to Change Management requirements.
- Conduct quality assurance reviews of change requests to validate completeness, accuracy, testing evidence, risk assessments, implementation plans, rollback procedures, and required approvals.
- Monitor compliance with Enterprise Change Management standards, procedures, controls, and governance requirements.
- Perform change record inspections and identify non-compliant or high-risk activity requiring remediation or escalation.
- Investigate change process exceptions, policy violations, unauthorized production activity, and control failures.
- Analyze change performance metrics, trends, success rates, policy exceptions, and operational risk indicators.
- Produce compliance reporting, management dashboards, control evidence, and audit documentation.
- Support internal and external audits by gathering evidence, documenting controls, and responding to audit inquiries.
- Validate adherence to regulatory, security, risk management, and operational requirements related to technology changes.
- Identify process improvement opportunities and support automation initiatives that improve change quality and compliance monitoring.
- Assist with implementation and maintenance of automated controls, compliance metrics, reporting solutions, and governance processes.
- Partner with technical teams, service owners, and product teams to improve change quality and reduce operational risk.
- Participate in governance forums including CAB, TCAB, and compliance reviews as required.
- Support development and maintenance of change management procedures, standards, job aids, and training materials.
SKILLS & REQUIREMENTS
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business, or related field, or equivalent combination of education, training, and experience.
- Working knowledge of Change Management, ITIL, governance, compliance, risk management, audit practices, and operational controls.
- Experience reviewing technical documentation, change records, implementation plans, and operational procedures for completeness and compliance.
- Experience supporting audit, regulatory, risk management, or compliance initiatives within a technology organization.
- Experience analyzing data, identifying trends, and producing management reporting and metrics.
- Experience working within an enterprise IT organization, preferably in a regulated or financial services environment.
- Experience working with IT engineering, infrastructure, security, operations, and software development teams.
- Experience using ServiceNow or similar IT Service Management platforms.
- Strong analytical, investigative, problem-solving, and critical thinking skills.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Effective verbal and written communication skills.
- Effective relationship management skills across technical and non-technical stakeholders.
- Ability to work independently with minimal supervision.
- Experience performing control monitoring, quality assurance reviews, or compliance testing.
- Experience supporting SOX, NCUA, FFIEC, internal audit, risk management, or regulatory compliance activities.
- Experience developing automated reporting, dashboards, or compliance monitoring solutions.
- Familiarity with ServiceNow reporting, workflow automation, and ITSM processes.
- Knowledge of Change Management controls, risk frameworks, and operational governance practices.
- ITIL Foundation, CRISC, CISA, CGRC, GRCP, Security+, or similar certification preferred.
- 10+ years exp
- ITIL Change Management
- ServiceNow
- Change ticket reviews
- Risk assessments
- Audit/compliance experience
- Reporting and metrics
- CAB participation
- Strong documentation and communication
- Financial services experience
- SOX/FFIEC/NCUA exposure
- ServiceNow reporting
- ITIL, CISA, CRISC, or Security+ certifications
Benefits/Other Compensation
Medical, Dental, Life Insurance, 401K.
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.
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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.
Drug testing may be required; please contact a recruiter for more information.
#1186778 - Kellee Jacobsen