The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking Business Process Analyst in Vienna, VA/Hybrid.
ROLE DESCRIPTION
Responsible for analyzing, evaluating, and optimizing business processes to support operational efficiency, cost reduction, risk mitigation, and service quality. Works with moderate supervision to conduct end-to-end process reviews, identify improvement opportunities, and design scalable process solutions. Partners with business stakeholders and subject matter experts (SMEs) to understand current-state operations, develop future-state processes, and support implementation efforts. Applies foundational knowledge of process improvement methodologies to deliver measurable business results and solve a range of mostly straightforward problems with some increased scope and complexity.
- Analyze existing business processes to identify inefficiencies, redundancies, risks, and opportunities for improvement.
- Conduct end-to-end process reviews to understand workflows, dependencies, pain points, and business impacts.
- Facilitate discussions with stakeholders and subject matter experts (SMEs) to gather requirements and understand current-state processes.
- Develop current-state and future-state process maps, flowcharts, and supporting documentation using process modeling best practices.
- Partner with business stakeholders to design and document new processes.
- Identify process improvement opportunities and provide data-driven recommendations to improve efficiency, effectiveness, quality, and customer experience.
- Develop and maintain process documentation including process maps and process narratives.
- Conduct root cause analysis and recommend solutions to address process-related issues and operational challenges.
- Support business process redesign initiatives by evaluating process performance, controls, handoffs, and automation opportunities.
- Contribute to the development of business cases, value assessments, and ROI analyses for process improvement initiatives.
- Collaborate with cross-functional teams to evaluate and implement process changes.
- Support the implementation of approved process improvements and monitor effectiveness through performance metrics and reporting.
- Assist in benchmarking internal processes against industry standards and best practices.
- Utilize process modeling and workflow tools to visualize, communicate, and validate process designs.
- Participate in change management activities to support successful process adoption and stakeholder engagement.
- Present findings, recommendations, and process improvement opportunities to stakeholders and leadership audiences.
- May perform other duties as assigned.
SKILLS & REQUIREMENTS
- 5+ years of experience in process improvement or business analysis.
- Intermediate understanding of business and operating environment.
- Experience in root cause analysis and problem-solving techniques.
- Experience in process documentation and standardization.
- Experience in cross-functional collaboration.
- Exposure to business case development and ROI modeling.
- Proficient in process improvement methodologies.
- Proficient in process modeling and workflow tools.
- Basic knowledge of data analysis and visualization techniques.
- Understanding of change management principles.
- Knowledge of business requirements gathering.
- Knowledge of performance metrics and KPIs.
- Project management skills.
- Bachelor’s Degree in Business, Operations, or related field or equivalent combination of training, education and experience.
- Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.
- 5+ years in: Business Process Analysis, Process Improvement, Business Analysis
- Process mapping/documentation: Visio, Lucidchart, BPMN tools, Workflow diagrams
- Current-state / future-state analysis
- Root cause analysis
- Requirements gathering
- Process standardization
- KPI and performance metric analysis
- Business case development
- Lean Six Sigma certification (Green Belt preferred)
- CBPP (Certified Business Process Professional)
- Certified Lean Practitioner
- Financial services or large enterprise process improvement experience
Benefits/Other Compensation Medical, Dental, Life Insurance, 401K.
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.
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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.
Drug testing may be required; please contact a recruiter for more information.
#1186835 - Kellee Jacobsen