Internship Summary:
The IT Generalist Intern provides entry-level technical support to employees while developing the skills needed for a future IT support role. This position focuses primarily on help desk support, troubleshooting, computer setup, and basic user administration. This internship is designed to prepare the individual to progress into an entry-level Help Desk Technician or IT Support Specialist position.
Responsibilities:
- Provide first-level technical support to employees.
- Troubleshoot basic computer, software, printer, and connectivity issues.
- Assist users with Microsoft 365, passwords, and account access.
- Set up and configure computers and other IT equipment.
- Assist with employee onboarding and offboarding.
- Maintain IT equipment and inventory records.
- Document support requests and resolutions.
- Escalate more complex technical issues to IT staff.
- Assist with basic cybersecurity and IT projects as assigned.
Qualifications:
- You have a Personal Relationship with Christ: Spiritual maturity and desire to deepen your relationship with God.
- You’re Excited to Serve with Pioneers: Willing to reflect Pioneers Statement of Faith and Core Values.
- Strong interest in pursuing a career in Information Technology.
- Basic knowledge of Windows computers and common software.
- Good problem-solving and customer-service skills.
- Strong communication skills.
- Dependable, organized, and willing to learn.
- IT coursework, certifications, or previous technical experience are helpful but not required.
- Development Goal
Potential Majors of Interest:
Information Technology
Internship Program Expectations
- June 1 – August 6, 2027
- 10 weeks in Orlando, FL, serving the US-Mobilization Base.
- Unpaid internship position
- Housing is provided by the program
- Interns must provide their own transportation to go off campus
- Intern Orientation
- Intern Debrief/Final Week
- 6 hours of in-person coaching over the course of the internship
- Various Intern Activities/Cultural Excursions