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Experience Intimate Luxury in the Magnificent Mile Just steps from the Magnificent Mile, soaring 16 stories high, you will find one of Chicago's smallest boutique hotels. The IVY features 63 guest rooms and suites, in a modern, simplistic setting designed with your comfort and travel needs in mind. The staff is unequaled…friendly, helpful, efficient but never intrusive, their goal is to provide our guests with a memorable experience through superior service. We are seeking a positive, service oriented, energetic and self-motivated Food & Beverage Supervisor. The F&B Supervisor will work closely with the Food and Beverage department team as well as other departments of the hotel. The successful candidate will be welcoming with friendly attitude, be team orientated, be efficient and a good problem solver. The hospitality industry is unique in that it requires commitment 24 hours a day. Providing our guests with a great experience and anticipating needs to achieve the best possible service in the most caring and courteous manner so they will want to come back for more. Company Overview We believe that words have meaning. That’s why we refer to our staff as “Team Members”, the Back of the House as the “Heart of the House,” housekeeping as “Room Attendants,” and the front desk staff as “Guest Service Hosts.” Our broughtonHOTELS Service Standards set high expectations for our teams. Our goal is to create a work environment our Team Members love. If they believe in our mission, and are in love with their jobs, then they’re more likely to provide exceptional service and take great care hosting our guests. Who will love this position? People who love to share their experience and skills with those around them, who genuinely care about others, and support their team in creating authentic interactions with guests. Bright and engaging people who are passionate about making connections. Those who will go to great lengths to ensure that service deliverables are met and never have the attitude, “it’s not my job.” Those who are tired of the box and want the benefits that comes with an entrepreneurial culture. Essential Qualifications
- Previous food and beverage supervisory or management experience.
- Minimum of 2 years management/supervisory experience.
- Previous experience in an upscale dining environment preferred.
- Ability to work a variety of varying schedules.
- Extensive beverage and wine knowledge.
- Must obtain and maintain a food handler certification upon hire.
Essential Duties
- Establish and maintain effective internal controls within the department.
- Oversee and assist in the training and development of restaurant staff.
- Ensure work areas are properly stocked and prepare requisitions as needed.
- Ensure work areas are neat and clean.
- Check that trays and tables are set to standards.
- Ensure quality control of all menus with regards to cleanliness and appearance.
- Assist in the outlets when necessary.
- Ensure that tables are cleared promptly.
- Ensure proper settlement of checks.
- Ensure orders are delivered on time.
- Ensure food quality.
- Ensure communication with oncoming shift.
- Handling guest complaints or special requests, communicate to management when necessary.
- Be capable of training and performing all duties required of all food and beverage outlet employees.
- Hold pre-meal meetings daily to monitor service and promote up selling.
- Check staffing levels and adjust according to business demand.
- Requisition linen as needed.
- Control payroll cost in food and beverage outlets.
- Ensure overall guest satisfaction.