Night Auditor

We believe that words have meaning. That's why we refer to our staff as "Team Members", the Back of the House as the "Heart of the House," housekeeping as "Room Attendants," and the front desk staff as "Guest Service Hosts." Our broughtonHotels Service Standards set high expectations for our teams. Our goal is to create a work environment out Team Members love. If they believe in our mission, and are in love with their jobs, then they're more likely to provide exceptional service and take great care hosting our guest.

COMPANY OVERVIEW

We believe that words have meaning. That’s why we refer to our staff as “Team Members”, the Back of the House as the “Heart of the House,” housekeeping as “Room Attendants,” and the front desk staff as “Guest Service Hosts.” Our broughtonHOTELS Service Standards set high expectations for our teams. Our goal is to create a work environment our Team Members love. If they believe in our mission, and are in love with their jobs, then they’re more likely to provide exceptional service and take great care hosting our guests.

WHO WILL LOVE THIS POSITION?

• Someone with strong attention to detail.
• Someone who gets satisfaction in providing service to our guests and helping them feel at home.
• Someone who enjoys working the late hours of the night.
• Someone with schedule flexibility during weekdays and weekends is critical.

REQUIREMENTS

• This position will require the individual to have open availability for a flexible schedule to work late nights.
• Responsible for providing quality guest service as it pertains to the checking in/out of hotel guests.
• Responds to guest requests to ensure needs are met.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
• Answers telephones; takes hotel reservations; and provides concierge services in a gracious and professional manner.

ESSENTIAL QUALIFICATIONS

• High school graduate or equivalent.
• Previous hotel experience in a guest service role.
• Excellent communication skills. Multiple language fluency is a plus.
• Proven ability to deliver superior customer service.