Title: Onsite Supervisor Pay: $25.00/hr Hours: Monday – Friday, 8:00 am – 5:00 pm (times will vary, based on client need) Location: Aurora, CO 80012 80011 Temp-to-Hire About this role The Onsite Supervisor acts as the candidate’s/associate’s employment “agent” (i.e., liaison) and point of contact through the recruiting, onboarding, and assignment lifecycle. This position must ensure satisfaction by maintaining a solid working relationship with our candidates/associates – showing appreciation for their performance and contributions, sharing their importance to our organization, and reinforcing the benefits of working for Adecco. This position is also accountable for meeting performance KPI and SLA metrics to ensure excellent client delivery. What you’ll be doing Grow & Retain Accounts
- Create and develop effective working relationships with key client contacts (e.g., HR, Operations) to foster business growth and understand each client's unique needs.
- Achieve and maintain high levels of client satisfaction – exhibited through client surveys and business reviews.
- Establishes and maintains a network of industry contacts through participation in professional/trade associations and other professional networking organizations.
- Prepare and present a monthly/quarterly business/performance review to the vertical Director and/or VP [QBR & QPR].
- Adopt and demonstrate the Group’s and client’s core values in the delivery of client-centric service.
- Responsible for retention of individual clients while maximizing fill rate, time to fill, and ensuring high NPS scores.
- Serve as a Brand Ambassador and participate in Thought Leadership activities that build Adecco’s reputation as the most admired workforce solutions partner.
- Ability to price and sell services (conversions, temporary and perm placement business).
- Builds and maintains knowledge of target industries, clients, roles, market share, and competition by communicating our value proposition.
- Continuously strive for innovation through enhanced processes, policies, and procedures – while meeting established KPIs and SLAs.
- Establish a plan to grow and retain existing accounts and newly developed clients.
- Compose reporting and interpret data and trends.
- Maintain general knowledge of the Adecco Group's service portfolio and be able to price and sell services (conversions, temporary and perm placement business).
- Obtain a clear understanding of the client’s business, staffing needs, culture, and program expectations.
- Serve as an escalation point for Client, Procurement, Operations, and HR Managers to discuss issues or requests involving the client program and associates.
- Ensure all agreed-upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets.
- Ensure proper credit references are obtained, and client credit limits are established according to guidelines.
- Gain a complete understanding of the TOM and utilize it as a resource to strengthen the Adecco/client relationship.
- Partners with clients to define strategic objectives and hiring needs.
Recruiting/Skill Marketing
- Administers job postings in various systems.
- Anticipate and understand the local talent market and implement a workforce planning strategy to ensure a continuous pipeline of quality talent.
- Attend to all candidates that contact the onsite, whether in person or online, ensuring that all candidates are provided with correct information about Adecco, offers, job guidance, and training and development programs clearly and professionally.
- Builds and maintains relationships with both passive and active candidates.
- Complies with and executes required recruitment and submission activity KPIs.
- Conduct behavioral interviews to qualify candidates and determine the best placement options.
- Assesses candidates to ensure qualification match, cultural fit, and compatibility with client requirements.
- Conducts moderately complex searches leveraging Adecco and internet tools, analyzes results, and modifies as appropriate to meet needs inventory.
- Assist candidates with resumes, interview preparation, and coaching for specific roles.
- Complete candidate hiring/onboarding processes in accordance with client and organizational requirements.
- Build and maintain a pipeline of candidates in anticipation of future client fulfillment requests
- Builds successful recruiting strategies for professional skill sets.
- Create, implement and manage innovative strategies to attract top talent and increase retention.
- Extends offer of assignment, including compensation and bill rate negotiation.
- Facilitates interviews with candidates and customers, including candidate preparation and client brief.
- Conducts debrief with the candidate and customer following the interview.
- Performs second-level screenings of prospective candidates, ensuring adherence to all federal, state, and local laws and regulations and Company policies in the prescreening process.
- Develops candidate executive summary for resume submittal.
- Maintain and update candidate/associate records in the tracking database.
Job Requirements A high school diploma or equivalent and 2-4 years of equivalent work experience required. Must have a proven track record – measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management.
- Bilingual Spanish / English
- Excellent organizational, multi-tasking, communication, and customer service skills.
- Process- and KPI- oriented.
- Excellent MS Office (Word, Excel & PowerPoint) and database skills and the ability to learn new software are required.
- Capable of problem resolution and task prioritization.
- Demonstrated ability to build and maintain strong candidate relationships and networks.
- High energy, results-driven, and solution-oriented attitude.
Why choose us? It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. Make an impact where it matters most.
Pay Details: $25.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.