Sales Coordinator Position Overview:
The Sales Coordinator supports the Sales team in all aspects of group and transient business, ensuring efficient coordination of client communications, internal operations, and administrative tasks. This role plays a key part in maintaining client relationships and supporting revenue growth.
Main Resposibilities:
- Liaise with Sales Team in coordinating contract files.
- Make / Change / Cancel reservations.
- Process confirmations as needed.
- Request booking links from distribution
- Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
- Ensure that group blocks, group lists, group billing, and cutoff dates are maintained.
- Preblock all group needs for suites or connecting rooms.
- Check Daily arrivals to ensure accurate reservations.
- Process prepayments and ensure proper routing of 3rd party reservations
- Verify travel agency commission invoices
- Review cancellation report and charge as needed
- Process and track gift certificates
- Maintain positive guest relations at all times.
- Able to perform job functions with attention to detail, speed, and accuracy.
- Able to prioritize and organize work.
- Handle mail / correspondence.
- Run various reports in opera for managers
- Assist with special projects as needed