Accounts Receivable Collector Position Summary We are seeking a motivated and results-driven Accounts Receivable Collector to join our finance team. In this role, you will manage a high-volume portfolio of commercial accounts, build positive customer relationships, and drive successful collection efforts. The ideal candidate is proactive, organized, and comfortable working in a fast-paced environment while balancing customer service with effective collections practices.
Key Responsibilities
- Manage a high-volume portfolio of commercial customer accounts.
- Contact customers via phone and email to collect outstanding balances.
- Meet or exceed weekly and monthly collection targets.
- Resolve payment delays, disputes, short payments, and unapplied cash issues.
- Maintain accurate collection notes and account records within the ERP system.
- Collaborate with Sales, Customer Service, and other internal departments to resolve payment concerns.
- Apply credit and collection policies while exercising sound judgment.
- Prioritize accounts based on aging, risk, and collection opportunities.
- Recommend payment plans, credit holds, escalations, or other collection strategies as needed.
- Adapt to evolving priorities, processes, and systems.
- Contribute to team success through collaboration and knowledge sharing.
Qualifications
Required:
- 3+ years of business-to-business (B2B) accounts receivable and commercial collections experience.
- Proven ability to manage a high-volume portfolio in a fast-paced environment.
- Consistent track record of meeting or exceeding collection goals.
- Strong negotiation, problem-solving, and conflict-resolution skills.
- Excellent verbal and written communication abilities.
- Ability to maintain professional customer relationships while confidently securing payment commitments.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Experience working with ERP systems and Microsoft Excel.
- Ability to work independently and collaborate effectively with cross-functional teams.
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.