Description The Housekeeper Lead contributes to guest comfort and ensures the daily cleaning and tidying of the facilities and common spaces. The housekeeper ensures all assigned areas are clean, neat and tidy. Housekeepers play an important role for our home-away-from-home experience for each of our guests every day and must provide professional, friendly and courteous guest interactions and guest services. The role maintains a thorough knowledge of the community, products and services as well as awareness of other roles and responsibilities throughout the organization. In addition to maintaining our vision by adhering to our values, this position must provide the highest level of service to our guests while maintaining a professional and friendly demeanor.
This position provides back-up coverage in the absence of the Housekeeping/Laundry Director to oversee the housekeeping and laundry operation of the Three Pillars Dousman Campus. The position will also assist the director with various tasks and ensuring resources and tasks that are assigned to the respective facilities to ensure areas are clean and safe, and that clean linen/laundry is supplied on schedule. This position will participate in weekend and holiday rotation.
A. Staff Supervision
1.* Assist Director with the orientation, training and development of housekeeping, floor tech and laundry staff to maintain skills, competency of these positions. 2.* Assist in the Director absence, and reassignment of staff as needed. Provide coaching, and supervision staff. Report identified performance and or disciplinary matters to the Director to handle. Provide input into employee performance evaluations. Assisting Director with ordering, and assessing departmental needs. 3.* Comply with labor laws and Human Resources guidance/directives regarding the management of staff. Set an exemplary model for staff through professional appearance, treatment of employees and dedication to company goals.
B. Housekeeping/Floor Tech
1.* Assist in oversight of all campus facilities including common areas, resident living areas, and staff offices and flooring to ensure they are cleaned according to department standards. Assist in the quality assurance as directed by the Director. Cover staff vacancies when necessary. 2.* Ensure rooms or apartments are prepared for occupancy in a timely manner for new residents and room changes. 3.Auditing of resident rooms/apartments on a weekly basis. Assisting Director with ordering, and assessing departmental needs.
C. Laundry 1.* Assist in ensuring adequate inventory of clean linen is maintained for each facility and that applicable resident clothing is cleaned and returned in a timely manner in the absence of staff. 2.* Assist Director when directed in the assurance of linens/clothing leaving the laundry meets or exceed departmental standards for cleanliness and wear. Assisting Director with ordering, and assessing departmental needs. 3.* Audit cleanliness and safety of laundry facilities, employees, and equipment as directed.
D. Safety
1.*Assist Director in providing a safe working environment for employees. 2.* Assist Director to assure that safety, security, infection control (including standard precautions), hazardous materials, assure SDS are updated, policies and procedures are followed by self and staff. 3.* Perform all tasks to assure resident and personal safety and the protection of Three Pillars property. 4.* Other duties as assigned by Director, including but not limited to: Participate in meetings as requested by Director. Make decisions based on factual information and logical conclusions. Consider alternate courses of actions and their consequences before acting. Assist with coordination efforts to provide services to meet organizational needs. Achieve satisfactory performance in all performance evaluation areas. Keep current with job standards through in-service training, continuing education, personal and professional development. Actively recognize and appropriately respond to customer needs, continually seeking opportunities for quality improvement. Comply with (and ensure staff compliance with) company policies and procedures. Assist with onboarding training with new employees.
Requirements
- Minimum education, certification and/or licensure: None
- Physical requirements: Able to lift objects weighing up to 35 pounds frequently. Able to push or pull carts weighing up to 60 pounds frequently. Bend, reach and stand most of the day.
- Mental requirements: Able to read product labels and follow the directions. Read and speak English. Handle hostile or emotionally upset residents, staff, family members etc. Able to work with limited supervision.
- Experience: Health care housekeeping/laundry experience preferred.
- Computer knowledge: will train