Position Overview We are seeking a Customer Service Reimbursement Specialist to support a portfolio of clients and assist with the ongoing administration of reimbursement programs.This is not a high-volume call center position. The role is heavily focused on email communication, case resolution, client support, and program administration. The ideal candidate will be a strong written communicator who is comfortable managing a high volume of emails, working through detailed customer cases, and utilizing multiple systems to research and resolve issues.Key Responsibilities
- Manage day-to-day administration and support of client reimbursement programs.
- Serve as a primary point of contact for clients through heavy email communication, case management, and issue resolution.
- Develop and maintain strong client relationships through proactive communication and follow-up.
- Lead recurring client meetings and provide ongoing program support.
- Update client profiles, driver information, program configurations, and other account details.
- Monitor program requirements and assist with compliance-related activities.
- Prepare monthly payment approval reports and follow up with clients regarding approvals.
- Initiate payment cycles and assist with resolving payment failures or discrepancies.
- Coordinate and facilitate driver training prior to program launches and during additional hiring or program cycles.
- Manage program communications and ensure appropriate information is provided to clients and program participants.
- Create and update client-specific support materials, communications, and training documents.
- Track and manage requests through Salesforce, email, and phone while meeting established turnaround times.
- Partner with Account Management and Sales teams to support client satisfaction, retention, and growth.
Required Qualifications
- 2+ years of customer service experience in an office or professional environment
- Strong written and email communication skills
- Excellent English grammar, spelling, and ability to compose professional correspondence
- Strong computer skills with the ability to work across multiple databases, applications, and monitors
- Proficiency with Microsoft Office, particularly Outlook, Word, and Excel
- Basic Excel skills, including data entry, copying/pasting, and willingness to learn additional functions
- Strong typing skills with a minimum of 40 WPM
- Strong organizational skills and attention to detail
- Ability to manage multiple customer cases and follow through to resolution
- High school diploma or equivalent
Preferred Qualifications
Experience with any of the following is a plus:
- Salesforce
- Fleet management or automotive-related services
- Financial services, payments, or reimbursement processing
- Client or account management
Work Environment & Benefits of the Opportunity
- Business casual environment
- Hybrid schedule with 3 days onsite and 2 days remote
- Modern office environment with amenities including a gym, workout classes, sauna, ping pong tables, and golf simulator
- Stable and growing organization
- Opportunities for overtime for those interested
- Strong opportunity to demonstrate performance and potentially transition into a permanent position
Ideal Candidate This opportunity would be a great fit for someone who enjoys written customer service and problem-solving more than being on the phone all day. Candidates who have experience managing shared inboxes, resolving customer cases, handling detailed email correspondence, or working within systems such as Salesforce should transition well into this position. Job Type & LocationThis is a Contract to Hire position based out of Schaumburg, IL. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Schaumburg, IL. Application DeadlineThis position is anticipated to close on Nov 19, 2026. Workplace TypeThis is a hybrid position in Schaumburg,IL.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.