We are looking for an experienced and service-driven Workplace Experience Ambassador 4 to support a client site in Burlington, Massachusetts. This is a Contract position focused on creating a welcoming, hospitality-centered workplace experience through proactive communication, attentive client support, and strong day-to-day coordination. The person in this role will help maintain consistent service standards, build positive relationships with employees and visitors, and contribute to a well-run office environment that reflects care and consistency.
Responsibilities:
- Deliver a high-quality workplace experience by providing responsive, client-facing support and fostering a detail-oriented, welcoming environment for employees and guests.
- Monitor day-to-day soft services through regular site observations, identifying issues early and helping ensure services meet established expectations and performance standards.
- Partner closely with facility, engineering, project, and other support teams to coordinate service delivery across the site and promote a seamless client experience.
- Support vendor and service partner activities, helping maintain strong working relationships and consistent execution of onsite services.
- Anticipate workplace needs, address concerns with urgency, and resolve routine service issues to enhance client satisfaction.
- Assist with implementing site experience initiatives and workplace programs that strengthen engagement and elevate service quality.
- Track service outcomes, contribute to reporting activities, and help measure performance against operational goals and key metrics.
- Uphold company policies, service guidelines, and applicable local regulations while representing the organization consistently at all times.
- 1-3 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate, preferred
- Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
- Exceptional customer service skills and professionalism with a passion for hospitality
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service
- Ability to work independently, with strong prioritization and time management skills
- Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable
- Excellent verbal and written communication skills with the ability to communicate professionally
- Excellent organizational skills and process management
- Ability to adapt to new devices, technology, and applications