Archived listing. The details below describe a past opening.
We are looking for a Project Manager to support a healthcare initiative focused on building and launching a transportation reimbursement program for Medicaid patients in Louisiana. This is a Contract position based in Plano, Texas, and the person in this role will help shape a scalable operating model starting with an initial pilot site. The ideal candidate will bring strong experience in business process improvement, cross-functional project leadership, and operational documentation to turn an identified reimbursement opportunity into a repeatable, sustainable program. This is remote, with some travel to Louisiana.
Responsibilities:
- Evaluate existing transportation reimbursement activities to identify operational gaps, control weaknesses, and missed revenue opportunities.
- Create and document improved end-to-end workflows that support accurate reimbursement capture and consistent execution.
- Lead project activities from discovery through implementation, keeping milestones, deliverables, and stakeholder alignment on track.
- Partner with internal departments and external vendors to coordinate processes, clarify responsibilities, and improve reimbursement flow.
- Develop standard operating procedures, governance materials, and supporting documentation to strengthen process consistency.
- Guide change management efforts by preparing teams for new ways of working and helping drive adoption across impacted groups.
- Produce training resources and facilitate knowledge transfer so users can effectively follow the new procedures.
- Build a repeatable framework that can be expanded from the pilot location to additional facilities in the future.
- 5+ years of experience managing projects focused on business process improvement, operations, or workflow redesign.
- Demonstrated success leading cross-functional initiatives that require process documentation, implementation planning, and stakeholder coordination.
- Experience creating SOPs, workflow diagrams, training materials, and operational governance documentation.
- Strong understanding of healthcare operations, claims, billing, reimbursement processes, or related payer workflows.
- Ability to drive organizational change and support adoption of new processes across multiple stakeholder groups.
- Experience working with Medicaid, Medicare, patient reimbursement, or healthcare transportation processes is preferred.
- Lean Six Sigma certification or practical experience with process improvement methodologies is preferred.
- Background in transportation operations, logistics workflows, or transportation management environments is a plus.