We are looking for a Physician Onboarding Specialist to join a healthcare-focused team in Las Vegas, Nevada on a Contract basis. In this role, you will help physician practices move through onboarding by managing support requests, updating critical records, and ensuring each step is completed accurately. This opportunity is well suited for someone who thrives in a structured, fast-paced environment and can work confidently with sensitive information while delivering attentive customer support.
Responsibilities:
- Manage daily onboarding activities and support requests to keep physician practices on track for launch readiness
- Complete assigned work by following established procedures, checklists, and standardized operating guidelines
- Accurately enter, review, and maintain provider and practice information within internal systems and case records
- Update onboarding tasks, document progress clearly, and keep detailed notes for each case handled
- Resolve routine issues by applying approved processes and escalate exceptions when additional support is needed
- Safeguard confidential healthcare and business data by handling records in line with compliance and privacy expectations
- Communicate with customers in a calm, respectful manner to address concerns and reduce friction during onboarding
- Support high-volume operational workflows while maintaining consistency, accuracy, and timely completion of tasks
- At least 6 months of experience working with confidential or regulated information in a SaaS, software, or similarly structured environment
- Demonstrated accuracy and close attention to detail when performing data entry and record maintenance
- Ability to follow documented procedures, standard workflows, and repeatable processes with consistency
- High school diploma or equivalent required
- Experience in healthcare technology, medical billing, insurance, medical records, or related healthcare operations is preferred
- Familiarity with platforms such as Salesforce, Zendesk, Jira, or comparable case management tools is preferred
- Comfortable working in fast-paced support or operations settings with a steady volume of tasks
- Strong customer support, documentation, and critical thinking skills, with the judgment to escalate issues appropriately