Archived listing. The details below describe a past opening.
We are looking for a Patient Financial Access Facilitator to support front-end patient access activities for a healthcare organization in New Haven, Connecticut. This Contract position focuses on creating a smooth patient experience by managing registration, appointment coordination, and financial clearance with accuracy and professionalism. The ideal candidate will be comfortable working in a fast-paced setting, communicating clearly with patients and care teams, and ensuring insurance and billing details are captured correctly for each visit.
Responsibilities:
- Welcome patients and complete check-in and check-out activities while accurately entering and updating demographic, insurance, and account information.
- Coordinate new and existing patient appointments by matching visit type, provider, and timing with departmental guidelines and patient needs.
- Verify patient identity using established safety procedures and obtain required signatures, authorizations, and supporting documentation.
- Review insurance coverage and eligibility, record payer information correctly, and collect co-pays or outstanding balances in line with policy.
- Assist patients who need additional support, including those with language, hearing, or mobility needs, and help connect them with appropriate resources.
- Maintain complete and accurate visit documentation in scheduling and registration systems to support clean billing and timely service.
- Monitor wait lists or recall lists and help fill open appointment slots to improve access and scheduling efficiency.
- Work closely with clinical and administrative teams to resolve registration, scheduling, and insurance-related issues in a timely manner.
- Previous experience in patient registration, scheduling, financial clearance, or a similar healthcare access role.
- Working knowledge of insurance verification, payer requirements, co-pay collection, and billing-related documentation.
- Strong customer service and communication skills with the ability to stay focused and attentive in a busy patient-facing environment.
- Ability to use multiple computer applications accurately while managing detailed information and changing priorities.
- Understanding of healthcare policies, privacy standards, and procedures related to patient identification and registration accuracy.
- Strong organizational skills with attention to detail in appointment scheduling, record review, and data entry.
- Ability to collaborate effectively with clinical staff, administrative teams, and diverse patient populations.
- Bilingual English/Spanish communication skills are helpful but not required.