We are looking for an Office Services Associate to support day-to-day back-office operations for a client site. This long-term contract opportunity is ideal for someone who is organized, service-oriented, and comfortable handling document production, mail distribution, and administrative support in a fast-paced, detail-focused environment. The role also provides broader operational assistance across hospitality, facilities, reception, and audio/visual needs as business demands require.
Responsibilities:
- Manage incoming office service requests by reviewing instructions, confirming required details, and tracking work through established logs and job documentation.
- Complete high-volume copy, scanning, document intake, and mailroom tasks accurately while following site procedures and service expectations.
- Organize assignments based on urgency and delivery commitments to ensure all work is accepted, processed, and returned within required timeframes.
- Communicate proactively with clients, team members, and leadership regarding priorities, completion timelines, and any issues that may affect service delivery.
- Perform routine quality checks on completed work to maintain accuracy, presentation, and consistency across document services.
- Support the operation of copiers, scanners, bindery tools, and related equipment by replenishing paper, toner, and other supplies as needed.
- Resolve minor equipment or workflow issues independently and escalate more complex problems to supervisory staff when appropriate.
- Handle confidential materials with discretion while following company and client policies for security, careful conduct, and cost-conscious use of resources.
- High school diploma or equivalent required.
- At least one year of experience in office services, copy center, mailroom, or similar administrative support work, preferably within a corporate, legal, or financial setting.
- Working knowledge of document reproduction, scanning, mail handling, and general back-office procedures.
- Strong customer service and interpersonal skills with the ability to work effectively with clients and cross-functional teams.
- Excellent attention to detail, time management, and organizational skills in a deadline-driven environment.
- Ability to make sound routine decisions, solve basic operational problems, and recognize when escalation is needed.
- Capable of standing for extended periods, lifting up to 50 pounds regularly, and working overtime when required.
- Comfortable working with multi-line phone systems and handling sensitive or confidential information appropriately.