We are looking for a detail-oriented Medical Scheduler to support patient access and appointment coordination for a healthcare organization in Asheville, North Carolina. This Long-term Contract position is ideal for someone who communicates with empathy, stays organized in a fast-paced clinical setting, and can manage scheduling needs with accuracy. The person in this role will help patients navigate appointments, keep provider calendars aligned, and ensure records are current and complete. Please note: this is ON-SITE
Responsibilities:
- Manage new, follow-up, and changed appointments by aligning patient needs with provider and clinic availability.
- Respond to inbound calls from patients and guide them through scheduling requests, changes, and general appointment questions.
- Work closely with physicians, nursing teams, and other departments to arrange visits that support continuity of care.
- Confirm and revise patient demographic and insurance details to keep registration information accurate.
- Share visit times, check-in expectations, and preparation instructions so patients are well informed before appointments.
- Enter and maintain precise appointment and patient data within the electronic health record and related scheduling tools.
- Review provider calendars regularly, resolve booking conflicts, and adjust schedules when operational changes occur.
- Support referral coordination and authorization-related tasks in accordance with clinic procedures.
- Interact professionally with patients, families, clinical staff, and colleagues while safeguarding confidential health information.
- Complete additional front-office and administrative support duties as needed to assist daily operations.
- At least 2 years of experience in medical scheduling, healthcare administration, or a similar patient-facing support role.
- Proven ability to coordinate patient appointments accurately in a busy clinical or hospital environment.
- Experience handling patient calls and assisting with appointment-related questions in a courteous manner.
- Familiarity with updating patient records, including demographic and insurance information.
- Comfortable using electronic health records or scheduling platforms to maintain accurate documentation.
- Strong communication and interpersonal skills with the ability to support patients compassionately.
- Understanding of patient confidentiality standards and the importance of following healthcare policies.
- Ability to stay organized, manage competing priorities, and adapt to schedule changes throughout the day.