We are seeking an IT Manager who will serve as the primary technology leader and day-to-day administrator for the organization's IT systems. This individual will manage Microsoft cloud technologies, end-user support, cybersecurity, infrastructure, and vendor relationships while ensuring reliable technology services for office and field-based employees. This is a highly visible role that requires strong technical skills, excellent customer service, and the ability to thrive in a fast-paced environment supporting users with varying levels of technical proficiency.
Key Responsibilities
- Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, and related services
- Manage Microsoft Entra ID (Azure AD), identity management, authentication, and access controls
- Support Windows endpoints, laptops, mobile devices, and company hardware
- Provide responsive technical support to office and field personnel
- Manage onboarding, offboarding, user provisioning, and permissions
- Maintain cybersecurity controls, patch management, endpoint protection, and security best practices
- Administer network infrastructure, wireless systems, and connectivity solutions
- Manage IT vendors, service providers, and technology-related contracts
- Track and maintain hardware, software licensing, and IT asset inventory
- Lead initiatives to improve system reliability, security, and operational efficiency
- Create and maintain IT documentation, standards, and procedures
Required Qualifications
- 5+ years of progressive IT administration, systems administration, or IT management experience
- Strong Microsoft 365 administration experience
- Hands-on experience with Microsoft Entra ID (Azure AD)
- Experience managing Windows endpoints and device lifecycle processes
- Strong understanding of cybersecurity, identity management, and access controls
- Experience supporting executive leadership and end users
- Working knowledge of networking, firewalls, VPNs, and infrastructure technologies
- Ability to troubleshoot and resolve technical issues independently
- Excellent communication and customer service skills