The Operations Manager is responsible for overseeing the firm's operational infrastructure, human resources, compliance coordination, marketing execution, event management, technology, vendor relationships, systems administration, and strategic initiatives. This role serves as the operational leader of the organization, ensuring that people, processes, technology, marketing, events, compliance, and projects are aligned with the firm's goals. The Operations Manager translates leadership vision into execution by driving accountability, improving operational efficiency, supporting team development, maintaining organizational systems, and managing firm-wide initiatives. The Operations Manager serves as the central point of coordination between advisors, operations, client services, compliance partners, vendors, and leadership. This position is responsible for ensuring the firm operates efficiently, consistently, and in alignment with its strategic objectives. The ideal candidate is highly organized, proactive, detail-oriented, and capable of balancing strategic planning with hands-on execution.
The Operations Manager owns the health of the business. This role is responsible for ensuring the firm has the people, systems, processes, accountability, and operational infrastructure necessary to support growth while delivering an exceptional client and employee experience.
Primary Responsibilities
Organizational Planning
- Annual job description review and updates
- Annual KPI review and alignment
- Employee growth and development planning
- Succession planning review and updates
Operational Audits
- Technology audit
- Vendor audit
- SOP and Trainual audit
- Compliance process audit
- Employee file audit
- Business continuity plan review
Marketing & Event Planning
- Annual event calendar development
- Annual marketing review and planning
- Budget planning and ROI analysis
The Operations Manager is responsible for ensuring the firm's technology and vendor relationships remain effective, efficient, and aligned with business needs.
Role Skills & Competencies
- Strong operational leadership skills
- Excellent project management abilities
- Strong people management and coaching skills
- Exceptional organizational skills
- Process improvement expertise
- Strong written and verbal communication skills
- Ability to manage multiple priorities simultaneously
- Strong business judgment and decision-making skills
- High attention to detail
- Technology and systems aptitude
- Ability to drive accountability and execution
- Strong problem-solving and critical-thinking skills
- Professional leadership presentation skills
Key Performance Indicators (KPIs)
- Operational Execution & Strategic Project Completion
- 95%+ of major operational initiatives and strategic projects completed on time
- Projects maintain clear ownership, accountability, and timelines
- Leadership receives timely updates on project status and progress
- Team Development, HR & Employee Experience
- Quarterly performance reviews completed on schedule
- Onboarding and offboarding processes completed consistently
- Employee documentation maintained accurately
- Growth and development plans reviewed annually
- Systems, SOPs, Compliance & Audit Readiness
- Annual SOP and Trainual audits completed
- Compliance-related process updates implemented within established timelines
- Documentation and operational systems maintained in audit-ready condition
- No significant operational deficiencies identified during reviews
- Events, Marketing & Business Development Support
- Events executed on time and within budget
- Marketing initiatives completed according to established schedules
- Post-event follow-up activities completed within established timelines
- Marketing and event projects meet firm quality standards
- Organizational Efficiency & Business Health
- Technology and vendor reviews completed annually
- Operational bottlenecks identified and addressed proactively
- Continuous improvement initiatives implemented throughout the year
- Leadership receives timely operational reporting and recommendations
Daily Operating Expectations
The Operations Manager is expected to maintain dedicated daily focus on:
- Team leadership and accountability
- Strategic project management
- HR support and employee development
- Compliance coordination
- Events and marketing management
- SOP and Trainual oversight
- Operational problem-solving
- Cross-department communication
- Leadership support and execution of firm priorities
The goal of this role is to create a well-organized, scalable, and high-performing business that delivers an exceptional experience for clients and employees while supporting the firm's long-term growth objectives.