Archived listing. The details below describe a past opening.
We are looking for a detail-oriented Branch/Retail Banking Clerk to support daily branch operations in New Braunfels, Texas within the financial services industry. This Long-term Contract position blends front-line customer service with accurate data entry, transaction processing, and account support in a fast-paced banking environment. The ideal candidate will build strong customer relationships, communicate professionally, and handle banking activities with a high level of accuracy and care.
Responsibilities:
- Process routine branch transactions for walk-in and drive-in customers, including deposits, withdrawals, check-related requests, money orders, and other teller services while confirming all required information is complete.
- Manage and reconcile a cash drawer each day, research balancing discrepancies, and resolve errors promptly in accordance with branch guidelines.
- Support customers with account servicing needs, explain available banking products and services, and recommend appropriate solutions based on individual needs.
- Open new accounts and complete maintenance updates accurately, ensuring documentation is gathered and processed correctly.
- Generate referrals and contribute to branch growth by identifying opportunities to introduce additional financial products and services.
- Assist senior teller and branch staff with customer questions, issue resolution, and coverage needs across the banking center or nearby locations when required.
- Handle incoming and outgoing collection items and provide back-office operational support to maintain smooth daily workflow.
- Follow established bank procedures, maintain accurate customer records, and complete additional branch duties assigned by management.
- 3+ years of experience in banking, branch operations, teller services, or a related financial services support role.
- Strong data entry and numeric entry skills with consistent accuracy and attention to detail.
- Experience using computers for transaction processing, record maintenance, and general office support tasks.
- Ability to communicate professionally with customers and coworkers while providing friendly, knowledgeable service.
- Proven ability to identify customer needs through effective listening and thoughtful questioning.
- Strong organizational skills with the ability to multitask and work independently in a fast-paced setting.
- Knowledge of bank deposits, account servicing, banking products, and general back-office support activities.