Archived listing. The details below describe a past opening.
We are looking for an Accounts Receivable Specialist to support day-to-day receivables operations in Grand Rapids, Michigan. This position is ideal for someone who can manage customer payments, maintain accurate billing records, and follow up effectively on outstanding balances. The role requires a detail-oriented individual who can balance transactional accuracy with strong communication across internal teams and commercial customers. This position is HYBRID.
Responsibilities:
- Process customer invoices and maintain accurate accounts receivable records to support timely payment activity.
- Apply incoming payments correctly, reconcile remittance details, and investigate discrepancies affecting account balances.
- Monitor open receivables and conduct commercial collections efforts through consistent, effective customer outreach.
- Review aging reports regularly and escalate unresolved past-due items to help reduce outstanding balances.
- Coordinate with internal departments to resolve billing questions, payment issues, and account-related exceptions.
- Prepare account updates and collection status information for leadership and other stakeholders as needed.
- Maintain documentation for payment activity, collection efforts, and account adjustments in accordance with company practices.
- Support ongoing improvements in receivables workflows, including updates tied to process or system changes when required.
- At least 3 years of experience in accounts receivable or a closely related accounting support role.
- Hands-on experience with commercial collections and customer account follow-up.
- Proficiency in cash application, payment posting, and reconciliation of customer accounts.
- Working knowledge of billing processes and common accounts receivable procedures.
- Strong attention to detail with the ability to identify and resolve payment discrepancies accurately.
- Effective written and verbal communication skills for interacting with customers and internal teams.
- Ability to manage multiple priorities, meet deadlines, and maintain organized financial records.