The Customer Service Rep is responsible for handling inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information. Possible Temp to Hire opportunity. 100% Onsite during the 6-8 weeks of training (hours 8 am - 4:30 pm (permannent Schedule after training is 9:30 am - 6:00 pm) Qualifications:
- Previous call center experience preferred.
- Previous healthcare experience desired
- Excellent interpersonal communication skills
- Excellent problem-solving skills
- Proficient with Microsoft Office
- Able to type 35 wpm or greater.
- Pharmacy Board Technician Registration required either before or on the first day of employment.
salary: $16 - $17 per hour shift: First work hours: 9:30 AM - 6 PM education: High School
Responsibilities
- Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
- Provide appropriate customer service and an effortless experience to the caller.
- Provide accurate information to the caller.
- Process refills and schedule shipments for patients or providers.
- Resolve the callers’ needs.
- Provide appropriate follow-up and next steps for the caller.
- Follow Cover My Meds policies and procedures.
- Ability to work a flexible work schedule.
- Pharmacy Board Technician Registration required either before or on the first day of employment.
Skills
- Customer Relations
- Call Center Support
- Basic Computer Skills
- Customer Service
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.