Customer Service Representative

In this role, you will serve as the vital first point of contact for community members seeking guidance on essential social service programs. You will handle inbound calls, answer questions regarding program requirements and account details, follow structured scripts, and accurately log every interaction. The ideal candidate brings genuine empathy, active listening skills, and the composure needed to navigate complex, sensitive conversations with warmth and confidence. If you thrive in a fast-paced, high-volume call center setting, take pride in outstanding attendance, and love connecting people with solutions, you will excel here. Responsibilities: Answer inbound calls from applicants and recipients regarding social service programs and account details. Provide clear, accurate guidance while following established procedures and call scripts. Accurately document all caller interactions and data into the call tracking system. Handle sensitive situations with compassion, de-escalating frustrated callers calmly. Identify caller trends and report insights to call center leadership. Meet daily performance metrics for call volume, customer satisfaction, and quality. Core Skills: High-Volume Call Center Customer Service Active Listening & Empathetic De-escalation Clear Verbal & Written Communication Multi-Application Navigation & Accurate Data Entry Problem-Solving & Confidentiality

salary: $21.99 - $22 per hour shift: First work hours: 8 AM - 4:30 PM education: High School

Responsibilities

Answer inbound calls from applicants and recipients regarding social service programs and account details. Provide clear, accurate guidance while following established procedures and call scripts. Accurately document all caller interactions and data into the call tracking system. Handle sensitive situations with compassion, de-escalating frustrated callers calmly. Identify caller trends and report insights to call center leadership. Meet daily performance metrics for call volume, customer satisfaction, and quality.

Skills

• Call Center Customer Service
• Verbal, Written Communication
• Problem Solve, Confidentiality

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.