As a Customer Service Representative, you will serve as the vital first point of contact for incoming inquiries. You will help callers navigate online consumer portals, assist with password resets, and resolve complex issues with empathy and efficiency. The ideal candidate is tech-savvy, thrives in a structured, high-volume environment, and possesses excellent communication skills. If you love helping people, have a track record of turning frustrated customers into satisfied ones, and are ready to be the welcoming voice of our programs, this is the perfect role for you. Responsibilities: Act as the primary point of contact for incoming inquiries from potential and existing beneficiaries regarding program requirements. Provide one-to-one telephone support for consumers and providers, including portal navigation and password resets. Accurately document all customer interactions, complaints, and trends into the call tracking system in accordance with approved procedures. Maintain high-quality standards by meeting or exceeding daily metrics for calls answered, customer service, and timely resolution. Provide calm conflict resolution and properly forward complex inquiries to Call Center Leadership when necessary. Core Skills: Customer Service & Call Center Support High-Volume Call Handling & Active Listening Conflict Resolution & Problem Solving Ability to navigate multiple software applications easily Effective Verbal & Written Communication
salary: $19.93 - $19.94 per hour shift: First work hours: 8:30 AM - 5 PM education: High School
Responsibilities
Act as the primary point of contact for incoming inquiries from potential and existing beneficiaries regarding program requirements. Provide one-to-one telephone support for consumers and providers, including portal navigation and password resets. Accurately document all customer interactions, complaints, and trends into the call tracking system in accordance with approved procedures. Maintain high-quality standards by meeting or exceeding daily metrics for calls answered, customer service, and timely resolution. Provide calm conflict resolution and properly forward complex inquiries to Call Center Leadership when necessary.
Skills
- call center
- 30 WPM typing
- Conflict Resolution
Qualifications
- Years of experience: 0 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.