In this role, you will serve as a vital lifeline for healthcare members, connecting with them directly over the phone to coordinate care, complete health assessments, and ensure seamless access to essential medical services. You will partner closely with care management teams, healthcare providers, and community partners to guide Medicaid members through their healthcare journey, removing barriers to care and delivering top-tier member satisfaction. Support member care management by conducting outbound telephonic outreach to Medicaid members, ensuring continuity of care, timely delivery of medical services, and high member satisfaction. Key Responsibilities: • Conduct 50–70 outbound outreach calls daily to connect with Medicaid members, assess needs, and coordinate care. • Complete Health Needs Assessments (HNAs) and maintain 90%+ audit quality standards across calls and documentation. • Partner with care management teams and healthcare providers to resolve member inquiries and bridge gaps in service. • Maintain accurate, compliant records within internal databases and Microsoft Office applications. Qualifications & Skills: • 2–3 years of high-volume customer service experience in managed care, healthcare, or a physician's office. • Prior experience working directly with Medicaid/Medicare members and healthcare providers. • Proficient with Microsoft Office Suite (Word, Excel, Outlook) and electronic documentation systems. • Excellent verbal communication, active listening, and problem-solving abilities. • High organizational skills with the ability to maintain metrics in a goal-driven environment. • Availability to work Monday–Friday, 8:00 AM – 5:00 PM CST.
salary: $21.99 - $22 per hour shift: First work hours: 8 AM - 5 PM education: High School
Responsibilities
- Conduct 50–70 outbound outreach calls daily to connect with Medicaid members, assess needs, and coordinate care.
- Complete Health Needs Assessments (HNAs) and maintain 90%+ audit quality standards across calls and documentation.
- Partner with care management teams and healthcare providers to resolve member inquiries and bridge gaps in service.
- Maintain accurate, compliant records within internal databases and Microsoft Office applications.
Skills
- Phone Customer
- documentation and compliance
- communication skills
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.