HRTMS Job Description Management
JOB PURPOSE
The Transportation Coordinator I ensures that the transportation team is responsive to transportation requests and driver schedules are continuously optimized as changes occur throughout the day. The transportation department depends on the Coordinator for accurate & timely communication to ensure that participants, meals, and medical supplies are delivered safely and timely to and from the Center(s). This key role ensures that Drivers have the information and tools to deliver this program-critical service.
ROLES AND RESPONSIBILITIES
SAFETY MONITORING, TRAINING & REPORTING
• Enforce safety rules and regulations by monitoring and reporting issues, concerns, and violations by drivers.
• Ensure use of all requested software, ensuring accurate and timely input
• Ensure that all guidelines as described in the Transportation section of the On Lok policy manual and the transportation department operations manual are properly followed.
• Ensure that all tasks comply with administrative policies and procedures, safety rules, vendor contracts, environmental policies and/or government regulations.
• All other reasonably related jobs as assigned.
PROGRAM/CENTER MANAGEMENT
• Ensure timely communication to center staff & participants or families regarding vehicle delays.
• Ensure accurate and thorough communication about participants to the appropriate Transportation team member.
• Confer with center staff, participants or families to resolve problems.
• Provide ongoing support to Department Management and take on additional tasks as assigned.
• Assist Transportation Department with investigating and resolving customer concerns.
• Perform various data entry or word processing docs as requested
• Prepare & document daily dispatch concerns in end of shift report.
COMPLIANCE
• Answer incoming calls, greeting, providing information, transferring calls or taking messages as needed.
• Place telephone calls as needed or requested.
• Keep record of all calls placed and received and changes incurred.
• Complete daily morning direct line & driver call out procedures, making schedule adjustments as needed.
• Respond to all same day transportation requests with necessary information within the allotted time period
• Dispatch drivers and vehicles to appropriate locations based on center requests to coordinate service and schedules.
• Communicate specific instructions clearly to drivers in the field regarding passenger pick-ups and drop-offs.
• Monitor vehicle performance throughout assigned routes; Advising personnel about traffic flow concerns, construction areas, accidents, weather conditions and other hazards by sending out alerts as needed.
• Ensure all assigned drivers take mandatory meal & rest breaks within the allotted time period.
• Arrange for any necessary same day vehicle repairs & driver trainings in coordination with Fleet & Safety.
• Assist Transportation Coordinator II with compiling all transportation requests for next business day when requested.
• May drive vehicles to complete work assignments or to assist workers.
• Respond to and coordinate emergency response, as needed.
• Develops a daily schedule for each driver for all transportation needs of participants, meal deliveries, staff, deliveries of supplies, and pickups.
• Assigns Senior Drivers, Drivers and On Call Drivers to the vehicles and routes. Problem solves with staff to ensure timely pick up and drop off.
• Coordinates transportation services to requesters as needed.
• Serves as liaison to IDT for receiving information about prt, status and communicates with transportation staff.
• Identifies training needs of staff and assists in coordination of training calendar.
• Investigates all reported incidents and accidents involving the transportation department.
• All other reasonably related jobs as assigned.
REQUIRED QUALIFICATIONS
Work Experience
Experience Experience Details
professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.
supervisory experience
overseeing a maintenance program for vehicles
Knowledge, Skills and Abilities
KSAs
• Ability to operate all vehicles of On Lok; understand and maintain a basic understanding of vehicle operation and maintenance.
• Flexibility and creativity; gets along well with frail elderly people, and demonstrates mature judgment.
• Friendly, patient, professional, personable and have a courteous demeanor at all times
• Extremely detail-oriented, with exceptional multi-tasking skills.
• Proven computer skills including experience with Microsoft Office suite.
• Ability to listen effectively and understand clients’ needs in order to provide creative solutions.
Licenses and Certifications
Enter Licenses/Certifications Licenses/Certification Details Time Frame
Non Clinical\DL NUMBER - Driver License, Valid and in State with clean driving record (no more than 1 point); commercial C license not required Upon Hire
PREFERRED QUALIFICATIONS
Work Experience (Preferred)
Experience Experience Details
dispatching experience
experience in the healthcare transportation field
experience implementing or utilizing Transportation Logistical software
Additional Licenses and Certifications (Preferred)
Enter Additional Licenses/Certification Time Frame
Safe Driver Certification
On Lok
Dedicated to The Care of Elders:
On Lok is a not-for-profit organization founded in the early 1970s by a group of citizens concerned about the plight of elders and the lack of long term options in the community. On Lok serves as the administrative arm of a group of five affiliated non-profit organizations. Its functions include research and development, human resources, fundraising and management information systems.
We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.
Join our team of leaders to begin a rewarding career!
On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more):
- Medical, Dental, and Vision coverage
- Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
- Flexible Spending Account, Commuter Benefits, Pet Insurance and Employee Discount Program
- Mental Wellness Resources and Employee Assistance Program(EAP)
- Holidays (10 per year), vacation time, sick leave, and long-term disability insurance, and additional benefits are available
Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime.
Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.
On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.
If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (recruitment@onlok.org).