Center Support Supervisor

HRTMS Job Description Management

JOB PURPOSE

Under the direction and supervision of the Program Manager, the Center Supervisor provides operational support to the PACE center by directing and supervising the administrative support staff and the center geriatric aides.

ROLES AND RESPONSIBILITIES

• Provide supervision, leadership, and direction to the center-based Caregivers and administrative support staff

• Schedule and implement staffing plan

• Responsible for recruiting, orientation and training, disciplinary actions, and terminations, as necessary.

• Promote staff development, and evaluates staff performance.

• Promote employee recognition and exceptional customer service.

• Ensure that Caregivers and support staff are effectively performing duties and provides ongoing coaching and training.

• Manage time cards, and administrative duties for payroll.

• This position may supervise additional staff as assigned.

• May provide supervision, leadership, and direction to additional administrative support staff as identified by the local Program Manager

• Oversee the daily operations of the center including: Participant care, Inside appointments, Transportation communication and coordination, Meals & snacks, Supplies

• Generate reports and completes any required EHR data entry.

• Serve as an effective member of OLSHS’s management team.

• Collaborates with other supervisors and participates in required meetings.

• Works collaboratively with the program manager on issues related to quality programming, efficiency and cost effectiveness, such as:

• a. Advance the goals and objectives of the organization

• b. Develop department specific performance goals

• c. Implement quality improvement plans

• d. Participate in establishing and monitoring financial targets.

• Maintains active involvement in the promotion of On Lok in the community, which may include after-hours events.

• Participates in the administrator on-call rotation providing after-hours coverage for On Lok in their respective region.

• Actively participates in disaster planning activities and training (Incident Command System).

• Other duties as assigned.

REQUIRED QUALIFICATIONS

Education

Education Level Education Details

Bachelor's Degree Health Care or Business Management Or

equivalent experience

Work Experience

Experience Experience Details

Health related experience within the last three years

Working with the frail and elderly

Knowledge, Skills and Abilities

KSAs

• Efficient, responsive, professional, and excellent organization and communication (verbal and written) skills

• Computer literate with Microsoft Office Suite.

• Has a demonstrated ability to lead and maintains an upbeat and positive approach to reinforcing behaviors and creating a highly effective team.

• Skilled facilitator and problem solver with excellent interpersonal skills with both internal and external customers.

• Ability to work effectively independently and as part of an interdisciplinary team.

PREFERRED QUALIFICATIONS

Work Experience (Preferred)

Experience Experience Details

2-4 years Supervisory experience

Additional Licenses and Certifications (Preferred)

Enter Additional Licenses/Certification Time Frame

Healthcare related certification/License Upon Hire

On Lok

Dedicated to The Care of Elders:

On Lok is a not-for-profit organization founded in the early 1970s by a group of citizens concerned about the plight of elders and the lack of long term options in the community. On Lok serves as the administrative arm of a group of five affiliated non-profit organizations. Its functions include research and development, human resources, fundraising and management information systems.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career!

On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more):

• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Benefits, Pet Insurance and Employee Discount Program
• Mental Wellness Resources and Employee Assistance Program(EAP)
• Holidays (10 per year), vacation time, sick leave, and long-term disability insurance, and additional benefits are available

Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime.

Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (recruitment@onlok.org).