Required Skills & Experience
5+ years of experience in UX Design, Product Design, Customer Experience, or a related UX-focused role Advanced hands-on Figma experience, including creating wireframes, prototypes, and UX designs Experience with Microsoft Copilot or other generative AI tools Experience developing customer journey maps, user personas, and end-to-end user workflows Experience partnering directly with product owners, product managers, technical SMEs, and end users Strong understanding of customer experience and user-centered design Ability to understand complex technical products and translate them into intuitive experiences for users Experience creating or contributing to user-facing documentation supporting a product or customer journey Strong communication, facilitation, and stakeholder-management skills Ability to work in a fast-paced environment with changing requirements and challenge existing ways of working
Nice to Have Skills & Experience
Confluence and/or SharePoint experience Experience designing UX for internal enterprise technology products Technical writing or knowledge management experience HTML, CSS, and/or JavaScript knowledge Jira experience Understanding of Agile and the software development lifecycle Familiarity with infrastructure, DevOps, Ansible, or Terraform Experience within financial services, banking, or another highly regulated enterprise Previous Bank of America experience
Job Description
Insight Global is seeking a UX Designer for one of our largest financial clients in Jersey City, NJ or Charlotte, NC. This role will focus on improving the customer and user experience for internal technology and infrastructure products. The consultant will partner closely with product owners, technical teams, and internal customers to understand user needs, develop personas and customer journeys, and design intuitive experiences and supporting documentation.
The ideal candidate comes from a UX or product design background, is highly skilled in Figma, and is comfortable translating complicated technical products into experiences that are easy for users to understand and navigate.
Responsibilities include, but are not limited to:
Meet with product owners, technical SMEs, and internal customers to understand technology products and existing user pain points Identify user personas and understand how different user groups interact with internal products Develop customer journey maps that illustrate the end-to-end experience Create wireframes, prototypes, and UX designs using Figma Evaluate the current customer experience and recommend improvements to product workflows, documentation, and content Work directly with technical teams to turn complex processes and requirements into understandable user experiences Help design the look, feel, organization, and usability of customer-facing technical content Develop supporting documentation around newly designed customer experiences Work closely with the documentation/knowledge-management team to ensure content supports the intended customer journey Explore ways to leverage Copilot and AI to improve UX and documentation processes Facilitate conversations between technical teams, product owners, and customers Proactively challenge outdated processes and recommend more efficient approaches