Required Skills & Experience
- BA/BS degree, Professional Certification or equivalent PM experience.
- 5+ years of experience in roles involving customer support, customer experience, operations, product launches, data analysis and business process management
- Deep experience implementing and developing on Salesforce platforms
- Experience working within an Agile methodology
- Experience with program management using strategic, analytic and creative evaluation with a focus on problem solving customer experience pain points upstream
- Experience with assessing, analyzing and resolving complicated issues, and distill that complexity into simple and concise communication
- Experience building connections with cross-functional partners and team members through effective communication and collaboration, while delivering results in a goal-oriented environment
- Experience working in a global cross-functional environment across multiple time zones with competing deadlines
- Self-starter, intellectually curious and creative individual with experience operating in ambiguous development environments
Preferred Qualifications:
- Experience with developing on Salesforce platforms using JavaScript, LWC, Apex, SOQL, HTML, CSS etc.
- Avid user or keen interest of AR/VR technology and products
Job Description
We are searching for an experienced Salesforce Administrator to manage programs and initiatives related to Post Sales Operations. This person will be responsible for driving progress on all assigned internal projects, managing resources, stakeholder communications and tracking milestones. You will have the opportunity to work across multiple operations and software engineering groups focused on optimizing and delivering new functions within multiple internal tools, implementing digital communication channels, platform integrations, business process management & technical documentation etc.
Responsibilities:
- Provide required support on all Salesforce projects/programs (planning, development, resourcing, reporting)
- Schedule, measure and regularly report on progress, milestones & deliverables
- Follow established Change Management processes
- Ensure agreement, alignment and sign-off of initiatives and key deliverables from all respective stakeholders and approvers
- Maintain appropriate project documentation and technical repositories
- Facilitate workshops, product demonstrations and software trials as needed for Business Requirement Documents and Proposals
- Coordinate, conduct and participate in the QA/UAT process for new features/integrations
- Conduct Security, Privacy and Risk reviews as required by initiative
