IT Support Technician (Onsite)

Required Skills & Experience

2+ years of hands-on IT support experience Strong ability to work independently with minimal supervision Windows 10-11: troubleshooting PC hardware, software, drivers, user profiles MS 365 Applications: Outlook, Teams, OneDrive, SharePoint, and basic account access issues Working knowledge of TCP/IP, DHCP, DNS, and Wi-Fi Experience performing installations, configurations, and replacements for hardware Time management skills and great communication

Nice to Have Skills & Experience

Previous experience in a manufacturing environment.

Job Description

Insight Global's manufacturing client is an independent steel coil toll processor with locations in Texas and Indiana. They are seeking a dependable, hands-on IT Support Technician to provide day-to-day IT support in their Gary manufacturing facility. The person will be one of the primary onsite POCs for all IT matters, including infrastructure, networking, and cybersecurity administration.

Day to Day:

Troubleshoot and resolve everyday Windows PC, laptop, software, printer, scanner, and peripheral issues. Set up, replace, and maintain employee workstations, monitors, and other end-user equipment. Assist employees with Microsoft 365 applications, Outlook, Teams, OneDrive, and common login or access issues. Identify and troubleshoot basic connectivity problems, including wired connections and Wi-Fi; escalate infrastructure issues as needed. Provide hands-on support for plant-floor workstations, label printers, and other user-facing technology. Respond to and document support requests, follow issues through to resolution, and communicate progress to employees. Maintain basic equipment inventory and support hardware replacement, setup, and onsite vendor visits. Coordinate with the IT Manager on issues requiring elevated access, specialized expertise, or changes to core systems. Provide remote end-user IT support to other company locations as needed, based on workload and direction from the IT Manager.