Customer Support Specialist II

Required Skills & Experience

• 2+ years of experience in order processing, customer service, customer support, or a similar role.
• Experience working with order management, ERP, CRM, or similar business systems.
• Proficiency with Microsoft Office.

Nice to Have Skills & Experience

• Experience with SAP strongly preferred.
• Experience with Microsoft Dynamics CRM is a plus.
• Associate degree or higher in Business Administration, Supply Chain, or a related field is preferred. -Previous experience with supply chain, parts shipping/receiving, materials planning, purchasing, or product support is a plus.
• Experience supporting customers within the semiconductor, manufacturing, equipment, or technology industry is preferred.

Job Description

We are seeking a Customer Service / Order Management Specialist to support customers with order processing, spare parts, shipments, repairs, warranties, and general account inquiries. This position will work closely with customers and internal teams to ensure orders are processed accurately, delivery issues are resolved, and customers receive timely, professional support.

The ideal candidate has 2+ years of experience in order processing, customer service, or customer support and is comfortable learning ERP and CRM systems. Experience with SAP is preferred, and Microsoft Dynamics CRM experience is a plus