Required Skills & Experience
- Demonstrated experience improving operational processes in security, data centers, critical infrastructure, or another complex operating environment.
- Ability to map workflows, identify root causes, and turn findings into practical corrective actions.
- Strong technical writing, stakeholder coordination, and organizational skills.
- Ability to work directly with frontline personnel and validate execution onsite.
- Ability to build practical processes, work onsite daily, collaborate across teams, and communicate progress, risks, and decisions clearly.
Nice to Have Skills & Experience
- Experience supporting data centers, critical infrastructure, or similarly complex operating environments.
- Experience standardizing operational procedures across multiple locations.
- Experience conducting root cause analysis and applying structured process improvement methodologies.
- Experience developing scalable standard work, process maps, checklists, and operational documentation.
Job Description
The Process Improvement Lead will identify and address gaps in existing security processes and ensure that new processes are fully implemented, validated, and handed off to their ongoing owners. This role will develop documented standard work that can scale across multiple sites while accounting for necessary site-specific requirements. The successful candidate will combine process design with hands-on field engagement, ensuring that improvements are practical, consistently executed, and supported by clear ownership. This is a hands-on role requiring daily onsite attendance. The successful candidate will build processes, work alongside frontline teams, and verify execution in the field while collaborating with other temporary role leads and relevant stakeholders. This temporary position will not exceed six months and reports directly to security operations leadership.
Responsibilities
- Assess current security workflows through field observation, stakeholder discussions, and review of existing documentation and performance data.
- Identify inefficiencies, incomplete processes, inconsistent execution, and gaps in ownership or controls.
- Prioritize improvement opportunities with leadership and initiate corrective actions with accountable owners and completion dates.
- Ensure new processes are fully closed out, including completed documentation, training, operational validation, resolution of open issues, and acceptance by the ongoing process owner.
- Create and maintain standard work documents, process maps, checklists, and supporting tools that can be adopted across multiple sites.
- Establish a consistent documentation structure and processes for version control and review.
- Partner with implementation teams to translate approved improvements into executable rollout plans.
- Verify improvements in the field and adjust processes based on operator feedback and observed results.
- Provide weekly updates on improvement activities, closure status, results, and unresolved barriers.
- Deliver a prioritized process improvement register that identifies owners, milestones, and the status of each action.
- Deliver a defined process closure checklist with acceptance criteria.
- Deliver a scalable library of approved standard work documents.
- Deliver documented evidence of completed improvements and an ongoing ownership plan.
- Complete an organized handoff of approved documentation, open actions, performance measures, and ongoing ownership before the temporary assignment ends.