Archived listing. The details below describe a past opening.
Required Skills & Experience
-7+ years of experience in mission-critical operations, quality assurance/quality control (QA/QC), commissioning, facilities engineering, or similar critical infrastructure environments. -Strong experience developing and managing audit programs, quality systems, and corrective action processes. -Knowledge of operational compliance, maintenance practices, and risk management within complex facilities. -Experience conducting field audits, inspections, and operational reviews. -Ability to perform root cause analysis and drive corrective and preventive actions to completion. -Strong documentation, reporting, and data management skills with an evidence-based approach. -Proven ability to lead cross-functional improvement initiatives involving multiple stakeholders. -Excellent communication, facilitation, and organizational skills.
Nice to Have Skills & Experience
-Experience supporting data center, mission-critical, or large-scale industrial operations. -Background in commissioning, startup, and operational readiness programs. -Experience developing KPI dashboards and reporting tools to track quality and performance metrics. -Familiarity with vendor management, contractor oversight, and service quality programs. -Experience validating operational procedures, maintenance programs, and documentation controls. -Knowledge of continuous improvement methodologies and quality management frameworks. -Experience developing training materials, operational standards, and audit checklists. -Ability to support multi-site operations and quality programs in a growing organization.
Job Description
The Manager, Operations Quality Assurance Programs is responsible for developing and leading audit, validation, and corrective action programs that ensure operational standards are consistently executed across critical infrastructure sites. This role establishes measurable quality systems, verification processes, and auditing frameworks to assess compliance with operational procedures, maintenance requirements, documentation standards, and vendor performance. The position focuses on identifying risks and performance gaps early, then driving sustainable improvements through data-driven corrective and preventive actions.
Working closely with operations, facilities engineering, commissioning, safety, security, and vendor teams, this leader helps maintain high levels of operational reliability, safety, and quality. The role also supports new site startups and expansions, develops performance metrics and reporting tools, and continuously improves standards, training materials, and operational controls based on field findings and lessons learned.