Job Description
A rapidly growing home services organization is seeking an experienced and entrepreneurial General Manager to launch and lead its Pool Services division. This individual will be responsible for building customer relationships, driving revenue growth, managing daily operations, developing a high-performing team, and establishing a strong local market presence.
The ideal candidate has experience serving residential pool owners and understands pool maintenance, repair operations, seasonal service planning, customer retention, and route-based field operations. This role offers the opportunity to build and scale a business unit from the ground up while partnering closely with executive leadership.
Responsibilities
-Lead the launch and growth of the Pool Services division. -Drive revenue growth, profitability, and market expansion. -Build long-term relationships with residential customers and homeowners. -Oversee scheduling, route planning, staffing, inventory, service quality, budgeting, and operational performance. -Recruit, develop, and lead pool technicians and service personnel. -Resolve escalated customer concerns and ensure exceptional service delivery. -Ensure compliance with safety standards, chemical handling procedures, and industry regulations. -Monitor branch performance through operational and financial KPIs. -Identify opportunities for recurring service contracts, equipment upgrades, and additional service offerings. -Establish processes that support scalable growth and operational excellence.
Skills and Requirements
-3+ years of leadership experience within pool maintenance, pool service, aquatics, or related home service industries. -Experience managing customer relationships and growing service accounts. -Proven ability to lead teams and achieve financial and operational goals. -Strong business acumen and understanding of service operations. -Excellent communication, leadership, and customer service skills. -Startup, branch-launch, or business expansion experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.