Required Skills & Experience
- Epic MyChart Certification.
- Strong hands-on Epic MyChart experience.
- Experience supporting patient-facing workflows.
- Experience gathering requirements and working directly with stakeholders.
- Ability to work independently with minimal supervision.
- Strong communication and relationship-building skills.
- Proven ability to work effectively within a highly collaborative team environment.
Nice to Have Skills & Experience
Preferred Qualifications
- Epic Welcome Certification or significant Welcome experience.
- Bedside TV experience.
- Patient Experience initiatives.
- Care Companion.
- Care Journey.
- Patient Access.
- Registration.
- Scheduling.
- Experience supporting large health systems.
- Experience working across multiple facilities or locations.
Ideal Candidate Profile
We are looking for someone who:
- Has recent hands-on MyChart experience.
- Understands patient registration, scheduling, check-in, and digital engagement workflows.
- Can quickly learn the environment and begin contributing.
- Is not a job hopper and has demonstrated stability in prior roles.
- Is comfortable working with many different stakeholders and personalities.
- Is hard-working, flexible, and willing to jump in where needed.
- Enjoys being part of a team and building strong relationships.
Job Description
IG - is seeking an experienced Epic MyChart Analyst to support patient engagement and digital front-door initiatives. This individual will focus primarily on Epic MyChart and Epic Welcome, helping improve the overall patient experience through enhancements to scheduling, registration, digital check-in, self-service workflows, and other patient-facing Epic functionality. The ideal candidate will be a hands-on Epic analyst who can quickly contribute with minimal ramp-up time and has experience configuring, optimizing, supporting, and troubleshooting patient-facing Epic applications.
Key Responsibilities
- Support and enhance Epic MyChart functionality.
- Configure and optimize Epic Welcome workflows.
- Support digital patient experience initiatives.
- Work closely with Patient Access, Registration, Scheduling, and operational stakeholders.
- Gather business requirements and translate them into Epic solutions.
- Build, test, troubleshoot, and deploy Epic enhancements.
- Support patient check-in, registration, and self-service workflows.
- Participate in Epic upgrades, optimizations, and new technology rollouts.
- Serve as a subject matter expert for patient-facing Epic applications. Collaborate with multiple departments and facilities throughout the health system.