Required Skills & Experience
- Experience working in a 3PL distribution/fulfillment environment, supporting warehouse operations, shipping, receiving, and customer-facing logistics activities.
- Strong understanding of distribution center operations, including inbound receiving, inventory movement, order fulfillment, shipping, and warehouse workflows.
- Experience coordinating and directing warehouse personnel (receivers, processors, pickers, shipping clerks, etc.), ensuring work is completed accurately and on schedule.
- Proven ability to interact professionally with customers, including communicating shipment status, handling issues, and updating customer portals or tracking systems.
- Excellent communication, professionalism, and interpersonal skills, with the ability to build relationships across warehouse teams and with customers.
- Highly organized with strong time management skills, capable of balancing multiple priorities in a fast-paced environment.
- Experience training, coaching, and providing direction to warehouse staff to maintain operational efficiency and service levels.
- Demonstrated track record of being a hard worker with a positive, can-do attitude, strong work ethic, and stable employment history.
- Comfortable supporting new customer onboarding and account growth, serving as a key operational contact for customer accounts.
Nice to Have Skills & Experience
-Bachelor's degree -Leadership experience
Job Description
An employer is seeking a Distribution Agent to support a fast paced logistics and warehouse operation. This individual will serve as a key point of contact for customers and internal teams, ensuring the accurate and timely movement of freight and information. The role requires strong attention to detail, a customer first mindset, and the ability to coordinate across warehouse, transportation, and operations teams. The ideal candidate is highly organized, reliable, and eager to become a trusted “go to” resource while supporting continuous improvement and operational excellence.
Day-to-Day
- Perform accurate and timely data entry for receiving, shipping, allocation, and inventory
- Generate and manage all paperwork for customer work orders and shipments
- Provide warehouse staff with documentation and instructions for receiving and shipping
- Coordinate special or last minute shipping requests, expediting as needed
- Ensure accurate and timely billing for clients and vendors
- Seal and unseal trailers as required
- Maintain accurate inventory records and post updates in EDMS
- Train and support new team members on processes and procedures
- Maintain current SOPs for each customer account
- Attend client calls and support onboarding or transitions of new business
- Respond to customer inquiries and complaints professionally and efficiently
- Report customer feedback and potential dissatisfaction to management
- Support staffing needs in coordination with onsite staffing and operations leadership
- Contribute to vendor relationship management (e.g., trucking companies)
- Support miscellaneous projects, filing, audits, and research
- Ensure all work complies with company policies, OPS standards, and regulations